Subject: Fwd: U2 APAC Tour - High Risk events
From: Sankarshan Rajan <[email-masked]>
To: Amitej Dhar <[email-masked]>, Garima Negi <[email-masked]>, Kunal Rastogi <[email-masked]>, Aditi Bhadoria <[email-masked]>, Shavez Ahmed <[email-masked]>, Amit Kumar Thakur <[email-masked]>, Ashwani Panicker <[email-masked]>, Siddharth Taneja <[email-masked]>, Mutombo Muamba Arnold <[email-masked]>, Sarav Mitar <[email-masked]>, Om Prakesh Singh <[email-masked]>, Nathan <[email-masked]>, Kannedy Namir De Carvalho Barai <[email-masked]>
Cc: viraat <[email-masked]>, brian sexton <[email-masked]>, Team Lead <[email-masked]>
Date: Tue, 4 Jun 2019 00:07:35 -0700 (MST)

Hi Team 

Please note U2 2019-11-12 at the Suncorp Stadium Brisbane. For now, on the GA sections, we should only accept tickets bought from Ticketek, not the ones from Ticketmaster. 

Kind Regards 
Sankarshan Rajan 

From: "Matthias Botella" <[email-masked]> 
To: "brian sexton" <[email-masked]>, "Nikolas Su" <[email-masked]>, "Geofrey Hassett" <[email-masked]>, "Robert Cosgrove" <[email-masked]>, "CSLeads.APAC" <[email-masked]>, "Team Lead" <[email-masked]>, "Kate Downes" <[email-masked]>, "Anurag Pradhan" <[email-masked]>, "Worchuirin" <[email-masked]> 
Cc: "Tetien Lan" <[email-masked]>, "Sean Chan" <[email-masked]>, "Eimear Slijepcevic" <[email-masked]>, "Roselyn Kao" <[email-masked]>, "Richard Fu" <[email-masked]>, "Tom Crawford" <[email-masked]> 
Sent: Tuesday, 4 June, 2019 12:18:19 
Subject: RE: U2 APAC Tour - High Risk events 

HI all, 

Update for EID 3795538 U2 2019-11-12 at the Suncorp Stadium Brisbane. For now, on the GA sections, we should only accept tickets bought from Ticketek, not the ones from Ticketmaster. 

Thank you 

Matthias 

From: Brian Sexton 
Sent: 03 June 2019 17:49 
To: Nikolas Su <[email-masked]>; Matthias Botella <[email-masked]>; Geofrey Hassett <[email-masked]>; Robert Cosgrove <[email-masked]>; CSLeads.APAC <[email-masked]>; [email-masked]; Kate Downes <[email-masked]>; Anurag Pradhan <[email-masked]>; Worchuirin M <[email-masked]> 
Cc: Tetien Lan <[email-masked]>; Sean Chan <[email-masked]>; Eimear Slijepcevic <[email-masked]>; Roselyn Kao <[email-masked]>; Richard Fu <[email-masked]>; Tom Crawford <[email-masked]> 
Subject: RE: U2 APAC Tour - High Risk events 
Importance: High 

[ mailto:[email-masked] | @[email-masked] ] – please inform the night shift HR agents to prioritize this event during their shift tonight – pre-sale is 02:30-07:30 am (IST) – 04/06/2019 [ mailto:[email-masked] | @Anurag Pradhan ] [ mailto:[email-masked] | @Worchuirin
 M ] 

See below in the thread for more details. 

Thanks, 

Brian 

From: Nikolas Su 
Sent: Monday 3 June 2019 10:41 
To: Matthias Botella < [ mailto:[email-masked] | [email-masked] ] >; Brian Sexton < [ mailto:[email-masked] | [email-masked] ] >; Geofrey Hassett < [ mailto:[email-masked] | [email-masked] ] >; Robert Cosgrove < [ mailto:[email-masked] | [email-masked] ] >; CSLeads.APAC < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] ; Kate Downes < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Tetien Lan < [ mailto:[email-masked] | [email-masked] ] >; Sean Chan < [ mailto:[email-masked] | [email-masked] ] >; Eimear Slijepcevic < [ mailto:[email-masked] | [email-masked] ] >; Roselyn Kao < [ mailto:[email-masked] | [email-masked] ] >; Richard Fu < [ mailto:[email-masked] | [email-masked] ] >; Tom Crawford < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: U2 APAC Tour - High Risk events 

Hi all, 

The earliest would be 04/06/2019 10:00 (GMT+12 in NZ) till 04/06/2019 12:00 (GMT+9 JP) 

In GMT time will be from 03/06/2019 22:00 to 04/06/2019 03:00 

Cheers, 

Nikolas Su 

EDM APAC Teamlead 

Manager: Felix Descamps 

Skype: [ mailto:[email-masked] | [email-masked] ] 

From: Matthias Botella 
Sent: 03 June 2019 10:31 
To: Brian Sexton < [ mailto:[email-masked] | [email-masked] ] >; Geofrey Hassett < [ mailto:[email-masked] | [email-masked] ] >; Robert Cosgrove < [ mailto:[email-masked] | [email-masked] ] >; CSLeads.APAC < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] ; Kate Downes < [ mailto:[email-masked] | [email-masked] ] >; Nikolas Su < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Tetien Lan < [ mailto:[email-masked] | [email-masked] ] >; Sean Chan < [ mailto:[email-masked] | [email-masked] ] >; Eimear Slijepcevic < [ mailto:[email-masked] | [email-masked] ] >; Roselyn Kao < [ mailto:[email-masked] | [email-masked] ] >; Richard Fu < [ mailto:[email-masked] | [email-masked] ] >; Tom Crawford < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: U2 APAC Tour - High Risk events 

[ mailto:[email-masked] | @Kate ] , [ mailto:[email-masked] | 
@Nikolas ] , would you know what time is the pre-sale tomorrow, GMT time ? 

Thanks, 

Matthias 

From: Brian Sexton 
Sent: 03 June 2019 17:13 
To: Matthias Botella < [ mailto:[email-masked] | [email-masked] ] >; Geofrey Hassett < [ mailto:[email-masked] | [email-masked] ] >; Robert Cosgrove < [ mailto:[email-masked] | [email-masked] ] >; CSLeads.APAC < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] 
Cc: Tetien Lan < [ mailto:[email-masked] | [email-masked] ] >; Sean Chan < [ mailto:[email-masked] | [email-masked] ] >; Eimear Slijepcevic < [ mailto:[email-masked] | [email-masked] ] >; Roselyn Kao < [ mailto:[email-masked] | [email-masked] ] >; Kate Downes < [ mailto:[email-masked] | [email-masked] ] >; Richard Fu < [ mailto:[email-masked] | [email-masked] ] >; Tom Crawford < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: U2 APAC Tour - High Risk events 

Hi Matthias, 

Yeah we have 24/7 coverage on the HR tool. 

Do you know what time (GMT) the pre-sale is? 

Kind regards, 

Brian 

From: Matthias Botella 
Sent: Monday 3 June 2019 10:11 
To: Brian Sexton < [ mailto:[email-masked] | [email-masked] ] >; Geofrey Hassett < [ mailto:[email-masked] | [email-masked] ] >; Robert Cosgrove < [ mailto:[email-masked] | [email-masked] ] >; CSLeads.APAC < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] 
Cc: Tetien Lan < [ mailto:[email-masked] | [email-masked] ] >; Sean Chan < [ mailto:[email-masked] | [email-masked] ] >; Eimear Slijepcevic < [ mailto:[email-masked] | [email-masked] ] >; Roselyn Kao < [ mailto:[email-masked] | [email-masked] ] >; Kate Downes < [ mailto:[email-masked] | [email-masked] ] >; Richard Fu < [ mailto:[email-masked] | [email-masked] ] >; Tom Crawford < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: U2 APAC Tour - High Risk events 

Hi Brian, 

Could you confirm if the HR Team will be able to cover the HR listings during the pre-sale time in AU time zones ? 

Thanks, 

Matthias 

From: Brian Sexton 
Sent: 03 June 2019 12:33 
To: Geofrey Hassett < [ mailto:[email-masked] | [email-masked] ] >; Matthias Botella < [ mailto:[email-masked] | [email-masked] ] >; Robert Cosgrove < [ mailto:[email-masked] | [email-masked] ] >; CSLeads.APAC < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] 
Cc: Tetien Lan < [ mailto:[email-masked] | [email-masked] ] >; Sean Chan < [ mailto:[email-masked] | [email-masked] ] >; Eimear Slijepcevic < [ mailto:[email-masked] | [email-masked] ] >; Roselyn Kao < [ mailto:[email-masked] | [email-masked] ] >; Kate Downes < [ mailto:[email-masked] | [email-masked] ] >; Richard Fu < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: U2 APAC Tour - High Risk events 

[ mailto:[email-masked] | @[email-masked] ] please inform the HR team about this upcoming tour that will be High Risk. Please prioritize these listings if there turns out to be a lot. Some of the proof for the JP events may be in Japanese, and APAC team will handle those. 

Kind regards, 

Brian 

From: Geofrey Hassett 
Sent: Monday 3 June 2019 05:13 
To: Matthias Botella < [ mailto:[email-masked] | [email-masked] ] >; Brian Sexton < [ mailto:[email-masked] | [email-masked] ] >; Robert Cosgrove < [ mailto:[email-masked] | [email-masked] ] >; CSLeads.APAC < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Tetien Lan < [ mailto:[email-masked] | [email-masked] ] >; Sean Chan < [ mailto:[email-masked] | [email-masked] ] >; Eimear Slijepcevic < [ mailto:[email-masked] | [email-masked] ] >; Roselyn Kao < [ mailto:[email-masked] | [email-masked] ] >; Kate Downes < [ mailto:[email-masked] | [email-masked] ] >; Richard Fu < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: U2 APAC Tour - High Risk events 

[ mailto:[email-masked] | @CSLeads.APAC ] please see below. 

Thanks Geoff 

From: Matthias Botella 
Sent: 03 June 2019 05:11 
To: Brian Sexton; Robert Cosgrove; Geofrey Hassett 
Cc: Tetien Lan; Sean Chan; Eimear Slijepcevic; Roselyn Kao; Kate Downes 
Subject: U2 APAC Tour - High Risk events 

Hi All, 

U2 APAC Tour will be on pre-sale from tomorrow and then on-sale in a few days. Australia, New Zealand and Japan. 

There will be different restrictions in place for this tour. 

    * RED Zone and VIP Party are tagged Walk-in 

        * Japan only has Red Zones. 

    * All Floor sections will be High Risk 1. 

        * IMPORTANT: Please note for EID 3795538 Suncorp Stadium Australia, will introduce new “touchless tickets” for the GA sections. We do not know how the proof of purchases will look like, do not know if they delivery plan will be on the proof, but we should not active those listings since we do not support this type of tickets. 

Thank you 

Matthias