Subject: Re: 19960675 / UK / Spice Girls / 04/06/2019 17:00 / Buyer didn't received the ticket
From: Shauna Hedderman <[email-masked]>
To: Pedro Sad Ferreira <[email-masked]>, Rosette Modiri <[email-masked]>
Cc: Aadil Lone <[email-masked]>, Silvia Floranes <[email-masked]>
Date: Mon, 3 Jun 2019 21:03:28 +0000

Thank you Pedro!

Kind Regards,
Shaunna
________________________________
From: Pedro Sad Ferreira
Sent: 03 June 2019 22:02
To: Shauna Hedderman; Rosette Modiri
Cc: Aadil Lone; Silvia Floranes
Subject: Re: 19960675 / UK / Spice Girls / 04/06/2019 17:00 / Buyer didn't received the ticket

Hi Shauna,

Done.

  *   Called seller several times but both phones provided are unreachable at this moment.
  *   Emailed seller asking if is possible to provide the original e-tickets asap.
  *   Emailed S with a deadline (04/06/2019 10:00 AM) to upload the e-tickets or to contact us with a response.

Please if there is anything I can still help with, just let me know.

Thank you.

Regards,
Pedro

________________________________
From: Shauna Hedderman
Sent: 03 June 2019 20:24
To: Rosette Modiri; Pedro Sad Ferreira
Cc: Aadil Lone; Silvia Floranes
Subject: Re: 19960675 / UK / Spice Girls / 04/06/2019 17:00 / Buyer didn't received the ticket

Hi @Pedro<mailto:[email-masked]>,

Can you help here?

The seller listed as e tickets but changed DP to paper tickets.

Buyer confirmed the address and escalated to SS as they could not update the DP as the seller did not have an updated Ticket Location.

The event is in 21 hours and the buyer does not have their tickets.

Could you confirm with the seller if he can fulfill this order with e tickets ?

Thank you,
Shaunna
________________________________
From: Rosette Modiri <[email-masked]>
Sent: 03 June 2019 20:19
To: Shauna Hedderman
Cc: Aadil Lone; Silvia Floranes
Subject: Fwd: 19960675 / UK / Spice Girls / 04/06/2019 17:00 / Buyer didn't received the ticket

Hi Shauna,

With reference to the above TID, the seller has requested for change of DP since 31/05/19 from e-ticket to paper and the buyer confirmed the delivery address on 02/06/19 however the agent couldn't change DP as the seller's ticket location was not updated hence the case was escalated to SS. It's been 1 day since the case has been escalated to Seller Support however there is no update, the event is in 21 hours away and the buyer is living the home address at 8 AM.

Could you please contact seller support to check with the Broker UK if he will be able to fulfil on time or not.

Kind Regards,
Rosette
________________________________
From: "Aadil Lone" <[email-masked]>
To: "Rosette Modiri" <[email-masked]>
Sent: Monday, 3 June, 2019 23:42:12
Subject: 19960675 / UK / Spice Girls / 04/06/2019 17:00  / Buyer didn't received the ticket

Hi Rosette

 With reference to TID:  19960675  ,State : Pending Shipment Creation.

Buyer hasn't received the ticket yet and the event is 22 hours away, please check whether seller will be able to fulfil or not.

 Thank you for your consideration.

 Kind Regards
 Aadil