Subject: RE: 3539466 - Matthew Dear - 31/05/2019 - 21:00 - Sala Puebla, Mexico DF, MX
From: Daniel Marchand <[email-masked]>
To: India Inbox <[email-masked]>, Rosette Modiri <[email-masked]>, On-call Data Management <[email-masked]>
Cc: Natalia Cabrera Castilla <[email-masked]>
Date: Mon, 3 Jun 2019 15:05:48 +0000

Hi all,

We are going to need an official statement from the artist, agency, primary or venue - as Songkick isn't a primary itself. Could the seller maybe provide us this info? Tried looking myself, but found nothing.

Best,
Daniel

From: India Inbox
Sent: Saturday, June 1, 2019 6:33 AM
To: Rosette Modiri <[email-masked]>; On-call Data Management <[email-masked]>
Cc: Natalia Cabrera Castilla <[email-masked]>
Subject: Re: 3539466 - Matthew Dear - 31/05/2019 - 21:00 - Sala Puebla, Mexico DF, MX

Hi @On-call Data Management<mailto:[email-masked]>,

Can you please check this?

Kind regards

Rebecca

________________________________
From: Rosette Modiri <[email-masked]<mailto:[email-masked]>>
Sent: 31 May 2019 20:36
To: India Inbox
Cc: Natalia Cabrera Castilla
Subject: Fwd: 3539466 - Matthew Dear - 31/05/2019 - 21:00 - Sala Puebla, Mexico DF, MX

Hi There,

With reference to the above EID, this is SMC case and the buyer has reported that this event is cancelled. The agent has also confirmed the same information on online.

Could you please contact EDM to investigate on this information and to mark the event as cancelled on our website.

Kind Regards,
Rosette
________________________________
From: "Natalia Cabrera Castilla" <[email-masked]<mailto:[email-masked]>>
To: "Rosette Modiri" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 1 June, 2019 00:55:53
Subject: 3539466 - Matthew Dear - 31/05/2019 - 21:00 - Sala Puebla, Mexico DF, MX

Rosette,

With TID: 21933907, buyer contacted informing that event was cancelled so he is chasing the refund.

I have checked at the website and I can confirmed that event was cancelled.
Note: Event is 7 hours away and DP is SMC.

Link to the website: https://www.viagogo.com/ww/Concert-Tickets/Clubs-and-Dance/Matthew-Dear-Tickets/E-3539466<https://protect-eu.mimecast.com/s/Ofz2C717EfmG7W2t8D07L?domain=viagogo.com>
Link to official website confirming the cancellation: https://www.songkick.com/concerts/37260889-matthew-dear-at-puebla<https://protect-eu.mimecast.com/s/58PXC817GfjN4wWT1cck8?domain=songkick.com>

Thanks

--
Kind Regards
Natalia