Subject: Re: 21903604 / Broker- UK / BTS / 02/06/2019 17:00 / Authorisation issue with tickets
From: Rosette Modiri <[email-masked]>
To: Rakesh Dubey <[email-masked]>
Date: Sat, 1 Jun 2019 14:00:09 -0700 (MST)

please escalate this to SS 

From: "Rakesh Dubey" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Sunday, 2 June, 2019 01:02:12 
Subject: 21903604 / Broker- UK / BTS / 02/06/2019 17:00 / Authorisation issue with tickets 

Hi Rosette, 

With reference to TID: 21903604, the issue of the buyer is for the soundcheck she need photo id from the original purchaser. She is not sure how she is supposed to show that when she has a resale ticket. 

The case has been escalated to seller support on 31/05/2019. We received a reply from Seller that he will be able to provide an LOA for the customers to take for this as it was stated on the PDF sheet too that just taking an LOA will also be fine to go along with the tickets. 

Wayne Foster e mailed TL Laura to see if this can be approved or move order to Subs. 

I need your help here as the event is 22 hours away and Buyer wants to confirm that she will be able to attend this event and should have everything to avoid any inconvenience. 

Thank you for your consideration. 

Kind Regards 

Rakesh