From: Rosette Modiri <[email-masked]>
To: Rakesh Dubey <[email-masked]>
Date: Sat, 1 Jun 2019 12:53:40 -0700 (MST)

The seller of your order (TID) we would like to offer you the following ticket(s): 

Section: 527 
Row: 40 

As a reminder, your order was for: 
Section: 219 
Row: 14 

As the tickets being offered are a downgrade compared to your original order, in addition to receiving the alternate ticket(s) we have two options for receiving compensation we would like you to consider: 
Option #1 - Receive 20% to the payment method used when purchasing the ticket(s) 
Option #2 - Receive a voucher for 25%, which would be valid for a year and can be redeemed against any ticket(s) on [ http://www.viagogo.co.uk/?PCID=ETRHOME | http://www.viagogo.co.uk/?PCID=ETRHOME ] 

We appreciate this represents a change to your original order. We would like to apologise for the inconvenience and assure you that we are doing everything we can to get you seats that are as close as possible to those you originally ordered. 

Please respond promptly if you would like to accept these replacements. viagogo is a marketplace and tickets may not be available if you do not respond promptly.