Subject: Fwd: TID 21942190 / Fan seller Outside Courts - French Tennis Grand Slam Tournament 2019 01/06/2019 10:00 / buyer turned seller is unable to personalise the tickets
From: Kritika Mirchandani <[email-masked]>
To: Worchuirin <[email-masked]>
Cc: Team Lead <[email-masked]>, Shelsea Zaida Generoso <[email-masked]>
Date: Fri, 31 May 2019 23:45:40 -0700 (MST)

Hi Mike, 

This order has already been refunded. 

Thanks. 

Kind Regards 
Kritika Mirchandani 

From: "Worchuirin" <[email-masked]> 
To: "Team Lead" <[email-masked]> 
Cc: "Shelsea Zaida Generoso" <[email-masked]> 
Sent: Saturday, 1 June, 2019 04:58:20 
Subject: Re: TID 21942190 / Fan seller Outside Courts - French Tennis Grand Slam Tournament 2019 01/06/2019 10:00 / buyer turned seller is unable to personalise the tickets 

Hi Team, 

Can someone in morning shift assign this case to FR agent to call the original seller to re-personalise the tickets? 

None are rostered in morning shift and event is very close so forwarding to this group. 

Kind Regards, 
M.Worchuirin 

From: "Shelsea Zaida Generoso" <[email-masked]> 
To: "Worchuirin" <[email-masked]> 
Sent: Saturday, 1 June, 2019 03:18:12 
Subject: TID 21942190 / Fan seller Outside Courts - French Tennis Grand Slam Tournament 2019 01/06/2019 10:00 / buyer turned seller is unable to personalise the tickets 

Hi Mike 

With Reference to TID 21942190, the buyer claims that the tickets have not been personalised on the attendee name. 

The details of the buyer are as follow: 
Full Name: Valentin Kugler 
Date of Birth: 1990-01-01 

Seller of TID 21942190, has originally purchased tickets from TID 21216147 and the original seller is a fan seller. 

Can you request the original seller to personalise the tickets? 

Thank you for your cooperation. 

Kind Regards, 
Shelsea Z. Generoso