Subject: Re: 18221263 - Broker UK - Take That - 25/05/2019 - Tickets not received.
From: Rosette Modiri <[email-masked]>
To: Jitender Pratap Singh <[email-masked]>
Date: Fri, 31 May 2019 18:32:31 -0700 (MST)

Hi Jitu, 

The tickets were correct but still the buyer will be refunded as CS error. 

Rosette, 

From: "Jitender Pratap Singh" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Wednesday, 29 May, 2019 03:25:22 
Subject: 18221263 - Broker UK - Take That - 25/05/2019 - Tickets not received. 

Hi Rosette, 

Seller listed correctly and tickets are correct, however, Section is Floor but the ticket type is seated, but we have made the tickets as invalid. 

Buyer received an email stating that the tickets are invalid and an email was sent on 22/05/2019 to the buyer informing that we are unable to find the replacement tickets for you and the order will be refunded in full. After that the order was moved to pending sub but we were still unable to find the replacement tickets as well. The buyer is looking for a refund as the tickets were invalid and they did not attended the event. 

We need TL's approval to refund the buyer. Please approve so that I can escalate this to the payment team as mentioned in the notes. 

Regards 
Jitender