Subject: Wrong Tickets / Escalated to SS - Refresher Course - Latest Update
From: Brian Sexton <[email-masked]>
To: "[email-masked]" <[email-masked]>, Virat Joshi <[email-masked]>
Cc: Jana Garbe <[email-masked]>, Maiwenn Gouthe <[email-masked]>, Eliza deSouza <[email-masked]>, Robert Cosgrove <[email-masked]>
Date: Tue, 28 May 2019 16:23:44 +0000

Hi all,

Please see attached the list of agents who have not passed or not started the refresher course.

Could someone tonight please send back a final list of agents who have not passed after 2 attempts + agents who are on leave and have not been able to do it, add their return to work date if you have it.

Kind regards,
Brian Sexton
Team Leader India
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