Subject: 20161634 - Broker MX - Tame Impala The Chemical Brothers, Dillon Francis - Corona Capital Guadalajara 2019 - 11/05/2019 - refund issue
From: Natalia Cabrera Castilla <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Mon, 27 May 2019 13:21:13 -0700 (MST)

Rosette, 

Buyer was refunded but the payment method used and the bank account associated were cancelled and buyer is not client of this bank anymore so he has not received the refund. 

Previously, payment team provided ARN code and it was forwarded to the buyer in order to check with the bank but buyer just contacted informing that the relevant bank is asking for the proof of transferred otherwise they will not be able to find the refund. 

Please, Can you request to the relevant department to send the proof to the buyer? 

Thanks 

-- 
Kind Regards 
Natalia