Subject: Fwd: CF agent accepting alt offers -- Elton John - 09/06/2019 18:00 - Pending replacement
From: Worchuirin M <[email-masked]>
To: Team Lead <[email-masked]>
Cc: viraat <[email-masked]>
Date: Mon, 27 May 2019 11:55:56 -0700 (MST)

Hi All, 

Please remind the agents not to confirm to buyers that they will receive alt tix offered, but that they will pass on to the relevant department. 

Kind Regards, 
M.Worchuirin 

From: "Worchuirin" <[email-masked]> 
To: "Brian Sexton" <[email-masked]> 
Cc: "Artur Himich" <[email-masked]>, "Agata Domanska" <[email-masked]>, "Shanice McNally" <[email-masked]>, "Maria Alemany" <[email-masked]> 
Sent: Tuesday, 28 May, 2019 00:18:00 
Subject: Re: CF agent accepting alt offers - - Elton John - 09/06/2019 18:00 - Pending replacement 

Hi Brian, 

I have reviewed this case with and advised him to call the buyer and inform tickets are no longer available. 

Moreover, we have reminded the agents on floor not to confirm to buyers that they will receive alt tix offered, but that they will pass on to the relevant department. 

Apologies for the inconveniences. 

Kind Regards, 
M.Worchuirin 

From: "Brian Sexton" <[email-masked]> 
To: "Artur Himich" <[email-masked]>, "Agata Domanska" <[email-masked]>, "Worchuirin" <[email-masked]> 
Cc: "Shanice McNally" <[email-masked]>, "Maria Alemany" <[email-masked]> 
Sent: Monday, 27 May, 2019 20:51:01 
Subject: RE: CF agent accepting alt offers - 18026861 - Elton John - 09/06/2019 18:00 - Pending replacement 

Hi [ mailto:[email-masked] | 
@Worchuirin M ] , 

Could you please review this with , let us know when he has been coached. 

Kind regards, 

Brian 

From: Artur Himich 
Sent: Monday 27 May 2019 16:12 
To: Agata Domanska <[email-masked]>; Brian Sexton <[email-masked]> 
Cc: Shanice McNally <[email-masked]>; Maria Alemany <[email-masked]> 
Subject: RE: CF agent accepting alt offers - - Elton John - 09/06/2019 18:00 - Pending replacement 

[ mailto:[email-masked] | 
@Brian Sexton ] Can agent be coached here not to confirm PS offer to buyer 

From: Agata Domanska 
Sent: 27 May 2019 12:10 
To: Artur Himich < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shanice McNally < [ mailto:[email-masked] | [email-masked] ] >; Maria Alemany < [ mailto:[email-masked] | [email-masked] ] > 
Subject: CF agent accepting alt offers - - Elton John - 09/06/2019 18:00 - Pending replacement 

Hi Artur, 

Flagging this order as agent confirmed alt tickets to the buyer and requested a voucher when this should not be done. The voucher has now been issued and the tickets are no longer available. Can you please return this to the agent to call the buyer and explain the tickets are not available and we will search for new tickets? Agent also sent a blurb to the buyer afterwards which is meant for the seller, “your buyer accepted replacement tickets”. The seller should not be contacted in this case as they did not offer alt tickets. 

Also on a general note, can this issue be flagged to the floor as it is still consistently happening despite having flagged it a few times before. I can provide other screenshots to show this is an ongoing issue. 

Kind regards, 

Agata