Subject: Escalate to Seller Support and Wrong Tickets - Refresher Course
From: Brian Sexton <[email-masked]>
To: "[email-masked]" <[email-masked]>, Virat Joshi <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>, Jana Garbe <[email-masked]>, Maiwenn Gouthe <[email-masked]>, Eliza deSouza <[email-masked]>
Date: Mon, 27 May 2019 18:23:27 +0000

Hi all,

We are currently the location with the highest number of agents who have not completed this incredibly important refresher course. This cannot happen again.

Please get agents to pass this quiz immediately.

If anyone cannot complete the quiz due to be on leave let me know.

"Quick Overview:

  *   A few agents have failed the quizzes twice and therefore currently cannot repeat them
  *   There is still a relatively big number of agents who have not started the quiz yet

Please ensure that the agents work on these Refreshers as soon as possible -  currently we have a large amount of escalations to Seller Support which are incorrect.

Seeing that the Wrong Tickets Module is a Guarantee Claim - we need to make sure that all agents understand and apply the process correctly. "

Kind regards,
Brian Sexton
Team Leader India
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