Subject: 回覆: TID : 20689980 / Broker - TR / Besiktas vs Kasimpasa View Date : 24/05/2019. / event rescheduled - preponed / buyer asking for refund
From: India Inbox <[email-masked]>
To: Rosette Modiri <[email-masked]>
Cc: Sandeep Rehani <[email-masked]>
Date: Fri, 24 May 2019 15:16:47 +0000

Hi all,

We cannot offer a refund here as football matches are always subject to reschedule. It would be up to the buyer to keep up with the rescheduling of the matches.

Kind regards

Richard

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寄件者: Rosette Modiri <[email-masked]>
寄件日期: 2019年5月24日 上午 01:14
收件者: India Inbox
副本: Sandeep Rehani
主旨: Fwd: TID : 20689980 / Broker - TR / Besiktas vs Kasimpasa View Date : 24/05/2019. / event rescheduled - preponed / buyer asking for refund

Hi There,

With reference to the above TID, the event has been rescheduled from 26/05/2019 to 24/05/2019 and it's been like 14 hours 40 minutes ago that the buyer has been informed about the change of the event date. The buyer has reported that they cannot change the travel plans due to the late update.

Could you please advise if the buyer can be entitled for a refund here or not.

Kind Regards,
Rosette
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From: "Sandeep Rehani" <[email-masked]>
To: "Rosette Modiri" <[email-masked]>
Sent: Friday, 24 May, 2019 04:48:32
Subject: TID : 20689980 / Broker - TR /  Besiktas vs Kasimpasa View  Date : 24/05/2019. / event rescheduled - preponed / buyer asking for refund

Rose,

Reason : buyer called in informing that as per the original dates of the match they made their travel arrangements, and they are supposed to reach istanbul on saturday and then head for the match on sunday, but few hours back they received an email informing that the match has been rescheduled and is on friday evening at 21:00, so they can not change the travel plans and bookings on this short notice and asking for refund and also there is no time left to relist the TIX as well, TTE : 19 hours. flagging the case to you for further relevant action and decision,

Regards
Sandeep Rehani