Subject: red flag review
From: Seeta Seeta <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Thu, 23 May 2019 18:28:29 -0700 (MST)

Hi Rosette, 

i reviewed the case with agent and feedback shared with him. 

Regards, 
Seeta 

From: "Rosette Modiri" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Sent: Friday, 24 May, 2019 02:40:30 

Hi Seeta, 

Can you please review this Red Flags with Anshul 

21205761 

ERROR TYPE: 

* Agent did not re-categorise the case to the correct enquiry source - correct: my ticket says child or concession. 

* Agent did not answer all of the customer's queries - agent should have advised that tickets were listed as concession. 

COMMENTS AND TIPS: Agent correctly asked for proof, but note that after asking for proof of wrong tickets you should wrap up the case - next agent will handle it once buyer replies. 
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REFERENCE ID: Transaction number:20719212 

AUDIT RESULT:RED FLAG 

ERROR TYPE: 

Agent did not re categorize the case to the correct enquiry Source- As buyer was stating they had not received any tickets correct enquiry source that should have been used"Buyer - My account shows tickets have been transferred, I still have not received my tickets" 

Agent Did not investigate the case correctly - Seller had advised they have transferred the incorrect tickets and was advised by SS to reclaim and then re transfer the correct tickets this may have explained why no tickets showing when buyer attempts to view / download them 

Rosette,