Subject: Re: 3331224 – Shoreline Mafia – 08/02/2019 – 20:00 – US
From: "Ravi Shanker. Sharma" <[email-masked]>
To: Rosette Modiri <[email-masked]>
Cc: Anshul Khandelwal <[email-masked]>
Date: Thu, 23 May 2019 18:22:59 -0700 (MST)

Hi Rose, 

Issue has been escalated to payments team for the full refund. 

Regards, 
Ravi Shanker Sharma 

From: "Rosette Modiri" <[email-masked]> 
To: "Ravi" <[email-masked]> 
Cc: "Anshul Khandelwal" <[email-masked]> 
Sent: Friday, 24 May, 2019 03:16:52 
Subject: Fwd: 3331224 – Shoreline Mafia – 08/02/2019 – 20:00 – US 

Hi Ravi 

Can you please take ownership of the case. 

Rosette, 

From: "India Inbox" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Cc: "Anshul Khandelwal" <[email-masked]> 
Sent: Wednesday, 22 May, 2019 15:00:12 
Subject: Re: 3331224 – Shoreline Mafia – 08/02/2019 – 20:00 – US 

Hi, 

Please escalate for full refund 

Kind regards 

Jose 

From: Nikolas Su 
Sent: 22 May 2019 08:05:02 
To: India Inbox 
Cc: Anshul Khandelwal; Rosette Modiri; On-call Data Management 
Subject: RE: 3331224 – Shoreline Mafia – 08/02/2019 – 20:00 – US 

Hi Jose, 

It seems like the event has passed, it’s yesterday the 21 st . 

[ https://www.ticketweb.com/event/shoreline-mafia-the-granada-tickets/8947495 | https://www.ticketweb.com/event/shoreline-mafia-the-granada-tickets/8947495 ] 

Cheers, 

Nikolas Su 

EDM APAC Teamlead 

Manager: Felix Descamps 

Skype: [ mailto:[email-masked] | [email-masked] ] 

From: India Inbox 
Sent: 22 May 2019 08:51 
To: On-call Data Management <[email-masked]> 
Cc: Anshul Khandelwal <[email-masked]>; Rosette Modiri <[email-masked]> 
Subject: Re: 3331224 – Shoreline Mafia – 08/02/2019 – 20:00 – US 

Hi, 

We sent tickets at 1 am Irish time to this buyer. 

Please can someone check if this event have took place today? 

Kind regards 

Jose 

From: Rosette Modiri < [ mailto:[email-masked] | [email-masked] ] > 
Sent: 22 May 2019 01:39:44 
To: India Inbox 
Cc: Anshul Khandelwal 
Subject: Fwd: 3331224 – Shoreline Mafia – 08/02/2019 – 20:00 – US 

Hi There, 

With reference to the above EID, the event is marked as Postponed on our system however the buyer just reported that the event is taking place today. The agent investigated online and ha sconfirmed the same information however there is no any update on our system. 

Could you please contact EDM team to investigate on this information and to advise if the buyer is entitled for a refund as they couldn't attend the event. 

Kind Regards, 

Rosette 

From: "Anshul Khandelwal" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Rosette Modiri" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, 22 May, 2019 06:24:47 
Subject: 3331224 – Shoreline Mafia – 08/02/2019 – 20:00 – US - 

Hi Rosette, 

The buyer has reported that the event is today as she is unable to download the tickets and our website it shows event is postponed and there is no new date get announced. 

Could you please inform EDM to investigate on this information. 

EID: 3331224 

TID: 20075345 

Link to the event website: [ https://protect-eu.mimecast.com/s/P6cPCnxV2cGV2QAF9xU6Y?domain=viagogo.com | https://www.viagogo.com/ww/Concert-Tickets/Other-Concerts/Shoreline-Mafia-Tickets/E-3582864 ] 

Link to a website confirming the cancellation / postponement / venue changes: [ https://protect-eu.mimecast.com/s/iXYiCoV93sXmRJjUz6XVR?domain=songkick.com | 
https://www.songkick.com/concerts/37541539-shoreline-mafia-at-granada-theatre ] 

Thanks&Regards, 

Anshul