Subject: RE: TID : 20689980 / Broker - TR / Besiktas vs Kasimpasa View Date : 24/05/2019. / event rescheduled - preponed / buyer asking for refund
From: Brian Sexton <[email-masked]>
To: Rosette Modiri <[email-masked]>
Cc: Sandeep Rehani <[email-masked]>
Date: Fri, 24 May 2019 01:17:32 +0000

Hi Rosette,

Please push back with the buyer, we provided the valid tickets and we cannot be held responsible if the event is preponed.

Kind regards,
Brian

From: Rosette Modiri <[email-masked]>
Sent: Friday 24 May 2019 02:14
To: India Inbox <[email-masked]>
Cc: Sandeep Rehani <[email-masked]>
Subject: Fwd: TID : 20689980 / Broker - TR / Besiktas vs Kasimpasa View Date : 24/05/2019. / event rescheduled - preponed / buyer asking for refund

Hi There,

With reference to the above TID, the event has been rescheduled from 26/05/2019 to 24/05/2019 and it's been like 14 hours 40 minutes ago that the buyer has been informed about the change of the event date. The buyer has reported that they cannot change the travel plans due to the late update.

Could you please advise if the buyer can be entitled for a refund here or not.

Kind Regards,
Rosette
________________________________
From: "Sandeep Rehani" <[email-masked]<mailto:[email-masked]>>
To: "Rosette Modiri" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 24 May, 2019 04:48:32
Subject: TID : 20689980 / Broker - TR /  Besiktas vs Kasimpasa View  Date : 24/05/2019. / event rescheduled - preponed / buyer asking for refund

Rose,

Reason : buyer called in informing that as per the original dates of the match they made their travel arrangements, and they are supposed to reach istanbul on saturday and then head for the match on sunday, but few hours back they received an email informing that the match has been rescheduled and is on friday evening at 21:00, so they can not change the travel plans and bookings on this short notice and asking for refund and also there is no time left to relist the TIX as well, TTE : 19 hours. flagging the case to you for further relevant action and decision,

Regards
Sandeep Rehani