Subject: Re: 18343866 - Fan seller - Alvaro Soler - 24/05/2019 - alternative tickets offered
From: Rosette Modiri <[email-masked]>
To: Natalia Cabrera Castilla <[email-masked]>
Date: Thu, 23 May 2019 13:15:28 -0700 (MST)

Please escalate to ss 

From: "Natalia Cabrera Castilla" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Friday, 24 May, 2019 01:41:51 
Subject: 18343866 - Fan seller - Alvaro Soler - 24/05/2019 - alternative tickets offered 

Rosette, 

Seller received an email from Ticketmaster informing that they cannot provide the section purchased so they offered upgrade section "premium" then we asked to buyer but she refused the tickets. 

Please, ask for approve to move the order to pending sub without seller charged. 

Thanks 

-- 
Kind Regards 
Natalia