Subject: RE: 3331224 – Shoreline Mafia – 08/02/2019 – 20:00 – US
From: Nikolas Su <[email-masked]>
To: India Inbox <[email-masked]>
Cc: Anshul Khandelwal <[email-masked]>, Rosette Modiri <[email-masked]>, On-call Data Management <[email-masked]>
Date: Wed, 22 May 2019 08:05:02 +0000

Hi Jose,

It seems like the event has passed, it’s yesterday the 21st.

https://www.ticketweb.com/event/shoreline-mafia-the-granada-tickets/8947495

Cheers,
Nikolas Su
EDM APAC Teamlead
Manager: Felix Descamps
Skype: [email-masked]<mailto:[email-masked]>

From: India Inbox
Sent: 22 May 2019 08:51
To: On-call Data Management <[email-masked]>
Cc: Anshul Khandelwal <[email-masked]>; Rosette Modiri <[email-masked]>
Subject: Re: 3331224 – Shoreline Mafia – 08/02/2019 – 20:00 – US

Hi,

We sent tickets at 1 am Irish time to this buyer.

Please can someone check if this event have took place today?

Kind regards

Jose

________________________________
From: Rosette Modiri <[email-masked]<mailto:[email-masked]>>
Sent: 22 May 2019 01:39:44
To: India Inbox
Cc: Anshul Khandelwal
Subject: Fwd: 3331224 – Shoreline Mafia – 08/02/2019 – 20:00 – US

Hi There,

With reference to the above EID, the event is marked as Postponed on our system however the buyer just reported that the event is taking place today. The agent investigated online and ha sconfirmed the same information however there is no any update on our system.

Could you please contact EDM team to investigate on this information and to advise if the buyer is entitled for a refund as they couldn't attend the event.

Kind Regards,
Rosette
________________________________
From: "Anshul Khandelwal" <[email-masked]<mailto:[email-masked]>>
To: "Rosette Modiri" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 22 May, 2019 06:24:47
Subject: 3331224 – Shoreline Mafia – 08/02/2019 – 20:00 – US -

Hi Rosette,

The buyer has reported that the event is today as she is unable to download the tickets and our website it shows event is postponed and there is no new date get announced.

 Could you please inform EDM to investigate on this information.

 EID: 3331224

 TID: 20075345

  Link to the event website: https://www.viagogo.com/ww/Concert-Tickets/Other-Concerts/Shoreline-Mafia-Tickets/E-3582864<https://protect-eu.mimecast.com/s/P6cPCnxV2cGV2QAF9xU6Y?domain=viagogo.com>

 Link to a website confirming the cancellation / postponement  / venue changes: https://www.songkick.com/concerts/37541539-shoreline-mafia-at-granada-theatre<https://protect-eu.mimecast.com/s/iXYiCoV93sXmRJjUz6XVR?domain=songkick.com>

 Thanks&Regards,
Anshul