Subject: Re: ID 21826228 Seller Type - Broker US , Watch What Crappens , TTE- When: 129 day(s), 17 hours away, Plan : FedEx - United States Domestic, Issue - buyer needs refund, doubtful about the tix delivery & time frame.
From: "Ravi Shanker. Sharma" <[email-masked]>
To: Rosette Modiri <[email-masked]>
Cc: Sumit Subramaniam <[email-masked]>, Ashwinee Latchayya <[email-masked]>
Date: Tue, 21 May 2019 13:27:17 -0700 (MST)

Hi Rosette, 

As per the last case notes issue has already been escalated to Payments team for the refund under US cancellation. 

Regards, 
Ravi Shanker Sharma 

From: "Rosette Modiri" <[email-masked]> 
To: "Ravi" <[email-masked]> 
Cc: "Sumit Subramaniam" <[email-masked]>, "Ashwinee Latchayya" <[email-masked]> 
Sent: Wednesday, 22 May, 2019 01:15:20 
Subject: Re: ID 21826228 Seller Type - Broker US , Watch What Crappens , TTE- When: 129 day(s), 17 hours away, Plan : FedEx - United States Domestic, Issue - buyer needs refund, doubtful about the tix delivery & time frame. 

Hi Ravi, 

Can you please take ownership of this case. 

Regards, 
Rosette 

From: "ashwinee" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Cc: "Sumit Subramaniam" <[email-masked]> 
Sent: Tuesday, 21 May, 2019 13:53:07 
Subject: Fwd: ID 21826228 Seller Type - Broker US , Watch What Crappens , TTE- When: 129 day(s), 17 hours away, Plan : FedEx - United States Domestic, Issue - buyer needs refund, doubtful about the tix delivery & time frame. 

Hi Rose, 

The buyer has requested to speak to someone. As he is from the US, please assign this to a night shift agent to call the buyer. 

Kind Regards, 
Ash 

From: "Sumit Subramaniam" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Tuesday, 21 May, 2019 13:11:14 
Subject: ID 21826228 Seller Type - Broker US , Watch What Crappens , TTE- When: 129 day(s), 17 hours away, Plan : FedEx - United States Domestic, Issue - buyer needs refund, doubtful about the tix delivery & time frame. 

Hi Ashwinee, 

As discussed with you for this case buyer needs to be called as per request, due to time restriction can not call,Kept on follow up. 

Could you please assign this case to any night shift agent. we need to call buyer. 

Kind regards 

Sumit