Subject: Re: 21751394 - Broker AR - God Save the Queen -: 17/05/2019 - delivery issue
From: Shauna Hedderman <[email-masked]>
To: Rosette Modiri <[email-masked]>, Maria Alemany <[email-masked]>
Cc: Natalia Cabrera Castilla <[email-masked]>, Silvia Floranes <[email-masked]>
Date: Fri, 17 May 2019 22:31:45 +0000

Hi @Maria <mailto:[email-masked]> ,

Can we assign an agent to contact the seller here?

DP is ELS.

Buyer received an email to say the tickets have been shipped but the event has already started and they have not received the tickets.

Kind Regards,
Shaunna
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From: Rosette Modiri <[email-masked]>
Sent: 17 May 2019 23:23
To: Shauna Hedderman
Cc: Natalia Cabrera Castilla; Silvia Floranes
Subject: Fwd: 21751394 - Broker AR - God Save the Queen -: 17/05/2019 - delivery issue

Hi Shauna,

With reference to the above TID, the buyer is chasing the ticket as the event has already started. As per CSL, MSBD was after the event 17/05/2019 20:00 and it's been 1 hour 29 minutes ago since the buyer received an email that the ticket was shipped by Treggo Buenos Aires .

Could you please advise if this buyer is entitled for a refund as it seems to be our system error, MSBD came after the event 17/05/2019 20:00 and the event started at 17/05/2019 19:00.

Kind Regards,
Rosette
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From: "Natalia Cabrera Castilla" <[email-masked]>
To: "Rosette Modiri" <[email-masked]>
Sent: Saturday, 18 May, 2019 03:30:05
Subject: 21751394 - Broker AR - God Save the Queen -: 17/05/2019 - delivery issue

Rosette,

Buyer did not receive the tickets yet and event already started.

Tickets were shipped almost 2 hours ago by motoboy delivery but still in transit.

Please, ask to the relevant department to check with the seller or refund to the buyer.

Thanks

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Kind Regards
Natalia