Subject: Fwd: 21751394 - Broker AR - God Save the Queen -: 17/05/2019 - delivery issue
From: Rosette Modiri <[email-masked]>
To: Shauna Hedderman <[email-masked]>
Cc: Natalia Cabrera Castilla <[email-masked]>, Silvia Floranes <[email-masked]>
Date: Fri, 17 May 2019 15:23:29 -0700 (MST)

Hi Shauna, 

With reference to the above TID, the buyer is chasing the ticket as the event has already started. As per CSL, MSBD was after the event 17/05/2019 20:00 and it's been 1 hour 29 minutes ago since the buyer received an email that the ticket was shipped by Treggo Buenos Aires . 

Could you please advise if this buyer is entitled for a refund as it seems to be our system error, MSBD came after the event 17/05/2019 20:00 and the event started at 17/05/2019 19:00. 

Kind Regards, 
Rosette 

From: "Natalia Cabrera Castilla" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Saturday, 18 May, 2019 03:30:05 
Subject: 21751394 - Broker AR - God Save the Queen -: 17/05/2019 - delivery issue 

Rosette, 

Buyer did not receive the tickets yet and event already started. 

Tickets were shipped almost 2 hours ago by motoboy delivery but still in transit. 

Please, ask to the relevant department to check with the seller or refund to the buyer. 

Thanks 

-- 
Kind Regards 
Natalia