Subject: Re: 20049979 - Broker MX - Marco Antonio Solis - 17/05/2019 - delivery issue
From: Shauna Hedderman <[email-masked]>
To: Eric Avila <[email-masked]>, Maria Alemany <[email-masked]>, Rosette Modiri <[email-masked]>, Bruna Pinzon <[email-masked]>
Cc: Natalia Cabrera Castilla <[email-masked]>, Silvia Floranes <[email-masked]>
Date: Fri, 17 May 2019 21:15:40 +0000

Thank you Eric.

@Bruna <mailto:[email-masked]>  can you sub this for me please.

Kind Regards,
Shaunna
________________________________
From: Eric Avila
Sent: 17 May 2019 21:53
To: Maria Alemany; Shauna Hedderman; Rosette Modiri
Cc: Natalia Cabrera Castilla; Silvia Floranes
Subject: Re: 20049979 - Broker MX - Marco Antonio Solis - 17/05/2019 - delivery issue

Hey all,

I rang the seller and seller claimed fed ex never processed the tickets.

Seller informed me that she will do a personal drop off but the seller lives 5 hours away from buyers location.

Event is 7 hours away.

Seller also claimed that the buyer is aware of the drop off  but, buyer rang an hour ago questioning the shipment.

Moving to Sub.

Event is too close.

Kind Regards,
Eric
________________________________
From: Maria Alemany
Sent: Friday, May 17, 2019 3:08 PM
To: Shauna Hedderman; Rosette Modiri; Eric Avila
Cc: Natalia Cabrera Castilla; Silvia Floranes
Subject: RE: 20049979 - Broker MX - Marco Antonio Solis - 17/05/2019 - delivery issue

@Eric Avila<mailto:[email-masked]>

From: Shauna Hedderman
Sent: 17 May 2019 20:51
To: Rosette Modiri <[email-masked]>; Maria Alemany <[email-masked]>
Cc: Natalia Cabrera Castilla <[email-masked]>; Silvia Floranes <[email-masked]>
Subject: Re: 20049979 - Broker MX - Marco Antonio Solis - 17/05/2019 - delivery issue

Hi @Maria <mailto:[email-masked]> ,

  *   Event is in 6 hours
  *   DP is Fedex
  *   TN states that this has not moved at all.
  *   Agents spoke with seller on 13/05/19 and confirmed tickets were in transit

Can this seller be contacted to see if they have shipped with another DP as this is not clear from the notes?

If not we will have to move to sub.

Kind Regards,

Shaunna

________________________________

From: Rosette Modiri <[email-masked]<mailto:[email-masked]>>
Sent: 17 May 2019 20:46
To: Shauna Hedderman
Cc: Natalia Cabrera Castilla; Silvia Floranes
Subject: Fwd: 20049979 - Broker MX - Marco Antonio Solis - 17/05/2019 - delivery issue

Hi Shauna,

With reference to the above TID, the buyer is chasing the tickets as the event is in few hours and as per Fedex TN, it seems like the Broker MX only created the shipping label but never shipped the tickets and the order is in Pending Seller Payment now.

Could you please advise if we can move this order to pending substitution.

Kind Regards,

Rosette

________________________________

From: "Natalia Cabrera Castilla" <[email-masked]<mailto:[email-masked]>>
To: "Rosette Modiri" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 18 May, 2019 00:45:51
Subject: 20049979 - Broker MX - Marco Antonio Solis - 17/05/2019 - delivery issue

Dear Rosette,

Buyer contacted asking for the tickets as event is in 7 hours but still did not receive them.

TN does not show up any information, only that shipping label has been created so seems tickets were not shipped actually.

Please, ask to the relevant department if we can move this order to pending subs or replacement.

Thanks

--

Kind Regards

Natalia