Subject: Re: 20049979 - Broker MX - Marco Antonio Solis - 17/05/2019 - delivery issue
From: Shauna Hedderman <[email-masked]>
To: Rosette Modiri <[email-masked]>, Maria Alemany <[email-masked]>
Cc: Natalia Cabrera Castilla <[email-masked]>, Silvia Floranes <[email-masked]>
Date: Fri, 17 May 2019 19:51:27 +0000

Hi @Maria <mailto:[email-masked]> ,

  *   Event is in 6 hours
  *   DP is Fedex
  *   TN states that this has not moved at all.
  *   Agents spoke with seller on 13/05/19 and confirmed tickets were in transit

Can this seller be contacted to see if they have shipped with another DP as this is not clear from the notes?

If not we will have to move to sub.

Kind Regards,
Shaunna
________________________________
From: Rosette Modiri <[email-masked]>
Sent: 17 May 2019 20:46
To: Shauna Hedderman
Cc: Natalia Cabrera Castilla; Silvia Floranes
Subject: Fwd: 20049979 - Broker MX - Marco Antonio Solis - 17/05/2019 - delivery issue

Hi Shauna,

With reference to the above TID, the buyer is chasing the tickets as the event is in few hours and as per Fedex TN, it seems like the Broker MX only created the shipping label but never shipped the tickets and the order is in Pending Seller Payment now.

Could you please advise if we can move this order to pending substitution.

Kind Regards,
Rosette
________________________________
From: "Natalia Cabrera Castilla" <[email-masked]>
To: "Rosette Modiri" <[email-masked]>
Sent: Saturday, 18 May, 2019 00:45:51
Subject: 20049979 - Broker MX - Marco Antonio Solis - 17/05/2019 - delivery issue

Dear Rosette,

Buyer contacted asking for the tickets as event is in 7 hours but still did not receive them.

TN does not show up any information, only that shipping label has been created so seems tickets were not shipped actually.
Please, ask to the relevant department if we can move this order to pending subs or replacement.

Thanks

--
Kind Regards
Natalia