Subject: Fwd: 20049979 - Broker MX - Marco Antonio Solis - 17/05/2019 - delivery issue
From: Rosette Modiri <[email-masked]>
To: Shauna Hedderman <[email-masked]>
Cc: Natalia Cabrera Castilla <[email-masked]>, Silvia Floranes <[email-masked]>
Date: Fri, 17 May 2019 12:46:24 -0700 (MST)

Hi Shauna, 

With reference to the above TID, the buyer is chasing the tickets as the event is in few hours and as per Fedex TN, it seems like the Broker MX only created the shipping label but never shipped the tickets and the order is in Pending Seller Payment now. 

Could you please advise if we can move this order to pending substitution. 

Kind Regards, 
Rosette 

From: "Natalia Cabrera Castilla" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Saturday, 18 May, 2019 00:45:51 
Subject: 20049979 - Broker MX - Marco Antonio Solis - 17/05/2019 - delivery issue 

Dear Rosette, 

Buyer contacted asking for the tickets as event is in 7 hours but still did not receive them. 

TN does not show up any information, only that shipping label has been created so seems tickets were not shipped actually. 
Please, ask to the relevant department if we can move this order to pending subs or replacement. 

Thanks 

-- 
Kind Regards 
Natalia