Subject: Fwd: Generic Seats - HR Queue - 15/05/2019
From: Sankarshan Rajan <[email-masked]>
To: Monish Rawat <[email-masked]>, Sadaf Jamil <[email-masked]>
Cc: brian sexton <[email-masked]>, viraat <[email-masked]>, Team Lead <[email-masked]>
Date: Wed, 15 May 2019 03:45:35 -0700 (MST)

Hi All 

Please use the following blurbs while contacting the seller for Generic listings: 

Blurb to buyer if the original sale is fulfilled: 

'' Your listing is not currently available for purchase on our website, because the listing doesn’t have either the Section, Row or Seat details. 

We can see that your order 18455361 has been fulfilled. The specific seat location is needed for your listing to become active. 

For your listing to become active we would recommend you to edit the listing to include the row and seat numbers of the tickets that you have now received from your seller. 

As soon as this is done, your listing will automatically become available for purchase on our website, to millions of potential buyers. " 

Blurb to seller if original order is not fulfilled yet: 

"Could you please provide the row and seat numbers of the tickets you are intending to provide to your buyer for this sale? 

Your buyer wants to relist these tickets and they need the section, row and seats in order for their listing to become active. 

Not to worry, you will be paid for this sale as long as you provide valid tickets to your buyer regardless of whether they relist the tickets or not." 

Kind Regards, 
M.Worchuirin 

Thank you & Regards, 
Sankarshan Rajan 

From: "Ashwinee Latchayya" <[email-masked]> 
To: "Monish Rawat" <[email-masked]>, "Sadaf Jamil" <[email-masked]> 
Cc: "brian sexton" <[email-masked]>, "viraat" <[email-masked]>, "Sankarshan Rajan" <[email-masked]> 
Sent: Wednesday, 15 May, 2019 15:58:47 
Subject: Fwd: Generic Seats - HR Queue - 15/05/2019 

Hi Monish & Sadaf, 

As discussed, can you take a look at the attached document. 

Monish - Row 2 - Row 15 
Sadaf - Row 16 - 30 

Kind Regards, 
Ash 

From: "Sankarshan Rajan" <[email-masked]> 
To: "Team Lead" <[email-masked]> 
Cc: "Brian Sexton" <[email-masked]>, "Viraat" <[email-masked]> 
Sent: Wednesday, 15 May, 2019 15:35:41 
Subject: Fwd: Generic Seats - HR Queue - 15/05/2019 

HI Team 

Can you please assign 3 - 4 agents from each shift who are getting no cases to work on the listings mentioned on the attached sheet. 

These are Generic Viagogo Proof listings where we need the sellers to provide exact seat information like Row and Seat numbers in order to approve their listings. 
These mostly are buyer turned sellers hence agent would need to check if original seller has either fulfilled their order and ask the buyer turned seller to edit their listings and provide the details or 
if original seller has not fulfilled then they would need to ask the original seller to give the details. 

Note if Original seller is a Broker then please escalate to SS team to get this information. 

Some listings are of events which are in the Do Not Touch List please make sure agents do not work on them. 
Please refer to the new "Do Not Touch List" 
Mexican Football 
Copa America 2019 (14 June – 7 July, in Brazil) 
Wimbledon 2019 
BTS Japan 
All Italy championship HOME GAMES (Champion and Europa league) 
Hamilton 
Mayday 
Jam Hsaoi 
Juventus vs Ajax 
Indonesian football 
FC Barcelona v Atletico Madrid 
Michelle obama 
Barcelona vs Liverpool 
Ajax vs Tottenham 

If you need any further assistance please let me now. 

* Please ask the agents to note the LID's they have worked on for this and send them to me. 

Kind Regards 
Sankarshan Rajan 

From: "brian sexton" <[email-masked]> 
To: "Sankarshan Rajan" <[email-masked]> 
Cc: "viraat" <[email-masked]>, "Worchuirin" <[email-masked]> 
Sent: Wednesday, 15 May, 2019 15:12:54 
Subject: Generic Seats - HR Queue - 15/05/2019 

Hi Sankarshan, 

As discussed here is the HR Generic Seats listings currently in the tool, could you please assign them to agents? 

Kind regards, 

Brian Sexton 

Team Leader India