Subject: Fwd: Generic Seats - HR Queue - 15/05/2019
From: Sankarshan Rajan <[email-masked]>
To: Team Lead <[email-masked]>
Cc: brian sexton <[email-masked]>, viraat <[email-masked]>
Date: Wed, 15 May 2019 03:05:41 -0700 (MST)

HI Team 

Can you please assign 3 - 4 agents from each shift who are getting no cases to work on the listings mentioned on the attached sheet. 

These are Generic Viagogo Proof listings where we need the sellers to provide exact seat information like Row and Seat numbers in order to approve their listings. 
These mostly are buyer turned sellers hence agent would need to check if original seller has either fulfilled their order and ask the buyer turned seller to edit their listings and provide the details or 
if original seller has not fulfilled then they would need to ask the original seller to give the details. 

Note if Original seller is a Broker then please escalate to SS team to get this information. 

Some listings are of events which are in the Do Not Touch List please make sure agents do not work on them. 
Please refer to the new "Do Not Touch List" 
Mexican Football 
Copa America 2019 (14 June – 7 July, in Brazil) 
Wimbledon 2019 
BTS Japan 
All Italy championship HOME GAMES (Champion and Europa league) 
Hamilton 
Mayday 
Jam Hsaoi 
Juventus vs Ajax 
Indonesian football 
FC Barcelona v Atletico Madrid 
Michelle obama 
Barcelona vs Liverpool 
Ajax vs Tottenham 

If you need any further assistance please let me now. 

* Please ask the agents to note the LID's they have worked on for this and send them to me. 

Kind Regards 
Sankarshan Rajan 

From: "brian sexton" <[email-masked]> 
To: "Sankarshan Rajan" <[email-masked]> 
Cc: "viraat" <[email-masked]>, "Worchuirin" <[email-masked]> 
Sent: Wednesday, 15 May, 2019 15:12:54 
Subject: Generic Seats - HR Queue - 15/05/2019 

Hi Sankarshan, 

As discussed here is the HR Generic Seats listings currently in the tool, could you please assign them to agents? 

Kind regards, 

Brian Sexton 

Team Leader India