Subject: Re: 20837229 - Broker US - Monster Jam World Finals 2019 - 2 Day Pass - Date : 10/05/2019 19:00 (Local) - Approval For Refund
From: Natalia Cabrera Castilla <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Tue, 14 May 2019 11:52:38 -0700 (MST)

Hello Michelle, 

Done 

KInd Regards 
Natalia 

From: "Rosette Modiri" <[email-masked]> 
To: "Caleb Lundinga Lodi" <[email-masked]> 
Cc: "Natalia Cabrera Castilla" <[email-masked]>, "Adrian Navarro" <[email-masked]> 
Sent: Monday, 13 May, 2019 22:50:58 
Subject: Re: 20837229 - Broker US - Monster Jam World Finals 2019 - 2 Day Pass - Date : 10/05/2019 19:00 (Local) - Approval For Refund 

Hi Caleb, 

I advised natalia to escalate this to SS. 

@Natalia please escalate this to SS as advised. 

Rosette, 

From: "Caleb Lundinga Lodi" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Cc: "adrian navarro" <[email-masked]> 
Sent: Monday, 13 May, 2019 18:44:29 
Subject: Fwd: 20837229 - Broker US - Monster Jam World Finals 2019 - 2 Day Pass - Date : 10/05/2019 19:00 (Local) - Approval For Refund 

Hi Rose, 

This case was flagged to you by Natalia.Cabrera on 11/05/2019. 

Can you please check and inform if there is any updates? 

Best Regards, 
Caleb 

From: "Adrian Navarro" <[email-masked]> 
To: "Caleb Lundinga Lodi" <[email-masked]> 
Sent: Monday, 13 May, 2019 17:22:30 
Subject: 20837229 - Broker US - Monster Jam World Finals 2019 - 2 Day Pass - Date : 10/05/2019 19:00 (Local) - Approval For Refund 

Hi Caleb, have a good afternoon. 

I flagged this case to TL Caleb to get an update from TL Rosette. 

Buyer has buyed 2 days tickets but they only worked for one day. TL Rosette was asked if we can offer 50% partial refund. 

Regards. 

Adrian.