Subject: Re: 18418072 - Fan seller - Festival Viña Rock 2019 - 3 Days - 02/05/2019 - wrong tickets uploaded by us issue
From: Rosette Modiri <[email-masked]>
To: Natalia Cabrera Castilla <[email-masked]>
Date: Mon, 13 May 2019 10:59:45 -0700 (MST)

The charge has been removed and the seller has been paid. 

From: "Natalia Cabrera Castilla" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Thursday, 9 May, 2019 07:22:25 
Subject: 18418072 - Fan seller - Festival Viña Rock 2019 - 3 Days - 02/05/2019 - wrong tickets uploaded by us issue 

Hello Dear Rosette, 

Buyer was RAG because ticket uploaded by us was wrong. 

In the beginning, Seller emailed us providing the correct ticket in order to upload for her. 
In that moment, the relevant agent did not upload the ticket. After few days, she uploaded another ticket which it was not the ticket provided by seller. 

Now seller who is blocked, provided proof of purchase and correct ticket (same ticket provided at the beginning. 

Please, investigate the case and determinate if seller, apart from remove the charged, should be paid. 

Thanks 

-- 
Kind Regards 
Natalia