Subject: Your safety is our priority.
From: <[email-masked]>
To: <[email-masked]>
Date: Sat, 11 May 2019 13:23:08 +0000 (UTC)

Committed to safety. On every ride you take.

Keeping you safe is a priority for us at Uber. Take a moment to go through all the safety features built right into your Uber app, designed to put you in control and give you peace of mind every time you request an Uber

Real time ID check

Drivers are periodically required to take a selfie before going online to drive with Uber. This makes sure that the driver registered with us matches the driver behind the wheel. If the face doesn’t match, we block the driver from accepting rides.

Non-anonymous drivers

When an Uber driver partner accepts your request, his or her first name, photo, license plate number, and rating will be shown to you. So even before you step inside the car, you’ll know exactly who’ll be driving you to your destination.

Share ride details

‘Share Status’ feature allows you to share ride details, route and estimated time of arrival with your friends and family. They’ll receive a link that enables them to track your trip on a map, up until the very point you reach your destination.

Never get lost

When you enter your destination into the app, drivers automatically receive turn-by-turn directions on their app throughout the trip. You can also see the same route live on a map in your app, so you always know where you are and that you are on the right route.

Emergency assistance

In the rare case of an emergency while riding, you can use the EMERGENCY button in your Uber app. When the EMERGENCY button is pressed, a screen comes up that gives an option to call the police.

Additionally, it also alerts the 24x7 available Uber Incident Response Team which connects back to you, at the earliest.

Tech enabled driving etiquettes

Our technology allows us to monitor driving behaviour on every ride. Alerts go out to driver partners if they’re speeding, braking too hard or fiddling with their phones too much while driving.

Feedback and ratings

After each ride, we request you to rate and give feedback for our driver partner - all of which is kept anonymous. For every 2-star rating, the driver partner receives a text message with suggestions on improving service quality. If he/she gets a 2-star rating more than once, we ask him/her to visit our office to understand what may have gone wrong on these rides.

24x7 in-app support

If you have any questions about your trip, or if you need to report an incident, use in-app support options to share your concerns. Our support team is always listening and will take appropriate action.

Rapid response

We have a dedicated Incident Response Team for issues that warrant immediate attention. If we receive a report that a driver partner or a fellow rider has acted dangerously or inappropriately, we can quickly place their account on hold, preventing him or her from accessing the platform while we review the incident.

Global safety tips

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