Subject: Re: 19549265 - Fan Seller - A Conversation with Michelle Obama - 11/05/2019 - chasing tickets
From: Jacklyn Coronel <[email-masked]>
To: India Inbox <[email-masked]>, CS.NewYork <[email-masked]>
Cc: Anshul Khandelwal <[email-masked]>, Rosette Modiri <[email-masked]>
Date: Sat, 11 May 2019 00:04:58 +0000

Hello,

I reached out to the seller about re-transferring the tickets. However, it'll be great if the original buyer can be advised to check for the tickets by using the link below.

https://www.statefarmarena.com/events/managing-tickets

[https://www.statefarmarena.com/assets/img/default_thumb-new-1-040ef1121e.jpg]<https://www.statefarmarena.com/events/managing-tickets>

Managing Tickets | State Farm Arena<https://www.statefarmarena.com/events/managing-tickets>
www.statefarmarena.com
Open your Atlanta Hawks & State Farm Arena App. Tap the EVENTS tab on the top menu. Tap the MY TICKETS button on the home screen. Sign in and tap on your order.

Kind regards,

Jacklyn

Best regards,

Jacklyn

Seller Support US, viagogo Inc
Phone: (415) -429-1056
7 days a week 1pm EST – 10pm EST

________________________________
From: Jacklyn Coronel
Sent: Friday, May 10, 2019 6:53:01 PM
To: India Inbox; CS.NewYork
Cc: Anshul Khandelwal; Rosette Modiri
Subject: Re: 19549265 - Fan Seller - A Conversation with Michelle Obama - 11/05/2019 - chasing tickets

Hi,

I'll look into this right now.

Best regards,

Jacklyn

Seller Support US, viagogo Inc
Phone: (415) -429-1056
7 days a week 1pm EST – 10pm EST

________________________________
From: India Inbox
Sent: Friday, May 10, 2019 6:48:26 PM
To: CS.NewYork
Cc: Anshul Khandelwal; Rosette Modiri
Subject: Re: 19549265 - Fan Seller - A Conversation with Michelle Obama - 11/05/2019 - chasing tickets

Hi,

Event in 22 hours

Please can someone look into this case?

Kind regards

Jose

________________________________
From: Rosette Modiri <[email-masked]>
Sent: 10 May 2019 23:42:53
To: India Inbox
Cc: Anshul Khandelwal
Subject: Fwd: 19549265 - Fan Seller - A Conversation with Michelle Obama - 11/05/2019 - chasing tickets

Hi There,

With reference to the above TID, this is a buyer turned seller who purchased TMMT under TID 19536215 however incorrectly he resold the tickets as Mobile QR Code under TID 19549265, actually the seller is unable to fulfill as he hasn't received the tickets on his TM account and provided the proof of TM account without the tickets.

The case has been escalated 3 times to seller support to advise the Broker US 19536215 to transfer the tickets to the final buyer 19549265 however there's no update yet and the event is getting close.

Could you please contact CS.NY to check with the Broker US 19536215 if possible to transfer the tickets to the final buyer 19549265.

Kind Regards,
Rosette
________________________________
From: "Anshul Khandelwal" <[email-masked]>
To: "Rosette Modiri" <[email-masked]>
Sent: Saturday, 11 May, 2019 01:18:55
Subject: 19549265 - Fan Seller - A Conversation with Michelle Obama - 11/05/2019 - chasing tickets

Hi Rosette,

Under this TID 19549265, Buyer called chasing for the tickets  seller who resold the tickets on TID 19549265 as Mobile QR Code instead of Ticketmaster where he's unable to fulfil the sale as he confirmed to have never received the tickets on their TM account and provided the proof as well.This case is already escalated to Seller Support team multiple times.

As the buyer resold the same tickets, please inform the Broker US under TID 19536215 to re-transfer these tickets to the final buyer 19549265 directly, (Email ID: [email-masked])

Thanks&Regards,
Anshul