Subject: Re: 3639856 – Aitana - Concerts de Vivers 2019 – 09/07/2019 –19:30 – Jardines de Viveros, Valencia, ES
From: India Inbox <[email-masked]>
To: On-call Data Management <[email-masked]>
Cc: Natalia Cabrera Castilla <[email-masked]>, Rosette Modiri <[email-masked]>
Date: Fri, 10 May 2019 18:45:17 +0000

Hi,

Please can this be checked?

Kind regards

Jose

________________________________
From: Rosette Modiri <[email-masked]>
Sent: 10 May 2019 18:11:22
To: India Inbox
Cc: Natalia Cabrera Castilla
Subject: Fwd: 3639856 – Aitana - Concerts de Vivers 2019 – 09/07/2019 –19:30 – Jardines de Viveros, Valencia, ES

Hi There,

With reference to the above EID, the buyer has reported that the event is scheduled on 23/07/2019 instead of 09/07/2019 as mentioned on our website. The agent investigated online and has confirmed the same information.

Could you please contact EDM to investigate on this information in order to update the correct event date on our system.

Link from viagogo: https://www.viagogo.com/ww/Festival-Tickets/Festivals-in-Spain/Conciertos-de-Viveros-Tickets/E-3639856<https://protect-eu.mimecast.com/s/-Lp_CjZVXTjOvgniWxMJo?domain=viagogo.com>
Link from official website: https://concertsdevivers.com/concerts-de-vivers/<https://protect-eu.mimecast.com/s/w_R2Ck8VYFnwpgOsV0h7_?domain=concertsdevivers.com>

Kind Regards,
Rosette
________________________________
From: "Natalia Cabrera Castilla" <[email-masked]>
To: "Rosette Modiri" <[email-masked]>
Sent: Friday, 10 May, 2019 23:10:32
Subject: 3639856 – Aitana - Concerts de Vivers 2019 – 09/07/2019 –19:30 – Jardines de Viveros, Valencia, ES

Rosette,

EID: 3639856
Buyer reported an error in the website as the event is not programated for 09/07/2019.

I checked the official website and I can confirm that buyer is right as event is at 23/07/2019.

What was ordered: Buyer ordered tickets for 09/07/2019 then they realized that event is for 23/07/2019
What was received: buyer did not receive the tickets yet

Link from viagogo: https://www.viagogo.com/ww/Festival-Tickets/Festivals-in-Spain/Conciertos-de-Viveros-Tickets/E-3639856<https://protect-eu.mimecast.com/s/-Lp_CjZVXTjOvgniWxMJo?domain=viagogo.com>
Link from official website: https://concertsdevivers.com/concerts-de-vivers/<https://protect-eu.mimecast.com/s/w_R2Ck8VYFnwpgOsV0h7_?domain=concertsdevivers.com>

Thanks

--
Kind Regards
Natalia