Subject: RE: 19921613, Primary order, Manchester United vs Cardiff City - Hospitality, 12/05/2019, delivery issue
From: Alexandra Zauhar <[email-masked]>
To: India Inbox <[email-masked]>, Primary <[email-masked]>
Cc: Rosette Modiri <[email-masked]>, Natalia Cabrera Castilla <[email-masked]>, Brian Sexton <[email-masked]>
Date: Fri, 10 May 2019 18:40:37 +0000

Hey Jose,

We can arrange for this order to be prepared for pick up on the day of the event.

Please send the buyer the below pick up instructions for their reprinted ticket collection.  I will note the name of the new customer who will collect the tickets.

Your reprinted ticket(s) will be available for collection directly from the hospitality ticket collection point, adjacent to the East Stand Reception on Sir Matt Busby Way.

Ticket(s) will be available to collect on match day from 9am onwards until kick off.

Please take a copy of your confirmation email and a photographic ID as you will need these to pick up your ticket(s).

If you receive your tickets in the meantime, these would have been made invalid and you MUST collect your reprints.

Please note that food and beverages are NOT complimentary.

These tickets are in the Home section of the stadium, those supporting the away team will be refused entry and will not be entitled to a refund.

Many thanks,

Alex

From: India Inbox
Sent: Friday, May 10, 2019 2:30 PM
To: Primary <[email-masked]>
Cc: Rosette Modiri <[email-masked]>; Natalia Cabrera Castilla <[email-masked]>; Brian Sexton <[email-masked]>
Subject: Re: 19921613, Primary order, Manchester United vs Cardiff City - Hospitality, 12/05/2019, delivery issue

Hi,

Buyer provided LDA on time but tickets have been shipped to the home address.

Please can we check if tickets can be reprinted?

Kind regards

Jose

________________________________
From: Rosette Modiri <[email-masked]<mailto:[email-masked]>>
Sent: 10 May 2019 18:19:13
To: India Inbox
Cc: Natalia Cabrera Castilla
Subject: Fwd: 19921613, Primary order, Manchester United vs Cardiff City - Hospitality, 12/05/2019, delivery issue

Hi There,

With reference to the above TID, the buyer updated his travel details with us, with departure date on 06/05/19 however the tickets were shipped on 03/05/19 by Primary to the home address instead of the travel address and as per UPS TN the delivery failed on 08/05/19 as none was available at the address.

Could you please check with Primary if this order can be replaced as the buyer is already at the event country at the moment.

Kind Regards,
Rosette
________________________________
From: "Natalia Cabrera Castilla" <[email-masked]<mailto:[email-masked]>>
To: "Rosette Modiri" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 10 May, 2019 23:36:53
Subject: 19921613, Primary order, Manchester United vs Cardiff City - Hospitality, 12/05/2019, delivery issue

Rosette,

Buyer is at the venue however tickets were shipped to primary address although buyer provided travelling details as he was travelling at 06/05/2019.

Tickets were shipped at 03/05/2019 but international delivery takes more than 3 days to reach to the delivery address.

Please, ask to the relevant team to replace the order.

Thanks in advance.

--
Kind Regards
Natalia