Subject: Fwd: 18032917/Power Seller/ UB40/ 08/05/2019 19:00/ Not been informed on time
From: Rosette Modiri <[email-masked]>
To: Anshul Khandelwal <[email-masked]>
Date: Fri, 10 May 2019 08:43:19 -0700 (MST)

Hi Anshul, 

Please take ownership of this case as Pravesh is on OFF today. 

Rosette, 

From: "Brian Sexton" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]>, "Pravesh Singh" <[email-masked]> 
Cc: "Jose Prieto" <[email-masked]>, "Danielle Whyte" <[email-masked]> 
Sent: Friday, 10 May, 2019 14:38:04 
Subject: FW: 18032917/Power Seller/ UB40/ 08/05/2019 19:00/ Not been informed on time 

FYI 

From: Danielle Whyte 
Sent: Friday 10 May 2019 10:06 
To: India Inbox <[email-masked]> 
Subject: Re: 18032917/Power Seller/ UB40/ 08/05/2019 19:00/ Not been informed on time 

Hi Jose, 

Could you please advise the agent to request the tix be returned so we can confirm tix were not used by the buyer? Once we receive the tix the buyer can be refunded via EDM error. 

Thanks, 

Danielle 

From: India Inbox 
Sent: Thursday, May 9, 2019 10:55:02 PM 
To: Danielle Whyte 
Subject: Re: 18032917/Power Seller/ UB40/ 08/05/2019 19:00/ Not been informed on time 

Hi Danielle, 

Buyer informed that he couldn't attend the event. 

Kind regards 

Jose 

From: Rosette Modiri < [ mailto:[email-masked] | [email-masked] ] > 
Sent: 09 May 2019 21:13:12 
To: India Inbox 
Cc: Pravesh Singh 
Subject: Fwd: 18032917/Power Seller/ UB40/ 08/05/2019 19:00/ Not been informed on time 

Hi There, 

With reference to the above TID, the previous event state was Postponed then few minutes before the event, the buyer was informed about the new date. Actually the buyer is asking for a full refund due to the late update received about the new date. 

Could you please inform Danielle.Whyte about the buyer's response. 

Kind Regards, 

Rosette 

From: "Pravesh Singh" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Rosette Modiri" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, 9 May, 2019 03:26:53 
Subject: 18032917/Power Seller/ UB40/ 08/05/2019 19:00/ Not been informed on time 

Hi Rosette, 

With reference to TID- 18032917, Event has been postponed and we informed the buyer about this and we sent an email saying that as soon we will get any update about the new date we will inform you. 54 minutes before the event we informed the buyer and buyer couldn't attend the event. Now he is looking for full refund. 

Please advise what should I do in this case? 

Thanks & Regards 

Pravesh