Subject: RE: 3259505 – La Máquina Del Tiempo. Juan Amodeo – 18/05/2019 – 23:30 –Teatro Alcázar, Madrid, ES
From: David O'Loughlin <[email-masked]>
To: India Inbox <[email-masked]>, On-call Data Management <[email-masked]>
Cc: Natalia Cabrera Castilla <[email-masked]>, Rosette Modiri <[email-masked]>
Date: Fri, 10 May 2019 07:26:13 +0000

Hi All,

Thank you for your email.

The date has now been corrected. This appears to have been an EDM error.

Thanks,

David

From: India Inbox
Sent: Friday 10 May 2019 00:31
To: On-call Data Management <[email-masked]>
Cc: Natalia Cabrera Castilla <[email-masked]>; Rosette Modiri <[email-masked]>
Subject: Re: 3259505 – La Máquina Del Tiempo. Juan Amodeo – 18/05/2019 – 23:30 –Teatro Alcázar, Madrid, ES

Hi,

Please can you confirm if it was an EDM error or product error?

Kind regards

Jose

________________________________
From: Rosette Modiri <[email-masked]<mailto:[email-masked]>>
Sent: 09 May 2019 23:20:38
To: India Inbox
Cc: Natalia Cabrera Castilla
Subject: Fwd: 3259505 – La Máquina Del Tiempo. Juan Amodeo – 18/05/2019 – 23:30 –Teatro Alcázar, Madrid, ES

Hi There,

With reference to the above TID, the seller reported that the event was never on 18/05/2019 as listed on our website but the event will take place on 19/05/2019. The buyer couldn't attend the event on 19/05/2019 and the case was escalated to payment to refund the buyer due to Product error.

Could you please inform EDM team to confirm the error to CS payment in order to refund the buyer.

Kind Regards,
Rosette
________________________________
From: "Natalia Cabrera Castilla" <[email-masked]<mailto:[email-masked]>>
To: "Rosette Modiri" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 9 May, 2019 07:34:39
Subject: 3259505 – La Máquina Del Tiempo. Juan Amodeo – 18/05/2019 – 23:30 –Teatro Alcázar, Madrid, ES

Rosette,

EID: 3259505
Issue: This seller contacted us that there is an error on our website the event was never on the 18/05.2019 but on the 19/05/2019. The case was escalated to EDM already. Buyer cannot attend il 19/05/2019 so please refund this B and do not charge the seller as this is a product error

Link as proof: https://gruposmedia.com/cartelera/la-maquina-del-tiempo-juan-amodeo/<https://protect-eu.mimecast.com/s/3FNqC6X7DToWgjqIpZt2S?domain=gruposmedia.com>
Lik from our website: https://www.viagogo.com/ww/Theater-Tickets/Comedy/Juan-Amodeo-Tickets/E-3259505<https://protect-eu.mimecast.com/s/cgcbC717EfmR04wFWX6Dp?domain=viagogo.com>

Thanks

--
Kind Regards
Natalia