Subject: FW: [OLS COMMS] - CMA related - Guarantee Claims - Wrap up Survey
From: Brian Sexton <[email-masked]>
To: "[email-masked]" <[email-masked]>, Virat Joshi <[email-masked]>
Cc: Jana Garbe <[email-masked]>, Maiwenn Gouthe <[email-masked]>, David Lee <[email-masked]>, Eliza deSouza <[email-masked]>
Date: Thu, 9 May 2019 14:12:02 +0000

Hi everyone,

Could all agents please complete this CMA related comms as soon as possible.

Kind regards,
Brian

From: Jana Garbe
Sent: Thursday 9 May 2019 14:51
To: CSLeads <[email-masked]>
Cc: Maiwenn Gouthe <[email-masked]>; David Lee <[email-masked]>; Stephen Blake <[email-masked]>; Eliza deSouza <[email-masked]>
Subject: [OLS COMMS] - CMA related - Guarantee Claims - Wrap up Survey
Importance: High

Hi all,

Please note that all agents have been assigned to COMMs regarding the implementation of a new survey option, if the agent wants to wrap up the case after moving an order to pending substitution / replacement in the following scenarios:

  *   Tickets never received
  *   Wrong Tickets
  *   RAG

Seeing that this is a CMA related topic, please advise your agents to mark the COMMs as complete as soon as possible. The Wiki and Training will be updated shortly.

Kind regards,

Jana Garbe
Training & Quality
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