Subject: 21520371, Broker MX, Conque 2019 - 3 Days, 03/05/201 tickets issue
From: Natalia Cabrera Castilla <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Tue, 7 May 2019 19:08:25 -0700 (MST)

Rosette, 

Buyer bought tickets for Conque 2019 - 3 Days, for 3 persons, section General Admission VIP, however they have received section general without VIP and only for 1 day, 3th May. So he has received only 3 tickets and also the tickets do not mention that they are valid for 3 days. 
Agent escalated to SS 4 days back but no one came back. 
Now payment team is asking to contact to buyer to ask to return the tickets. 

Please, check the case and let me know if any action. 

-- 
Kind Regards 
Natalia