Subject: Fwd: 3268172 – Broker AR, Club Media Fest - Rosario – 05/05/2019 – 19:00 – Metropolitano De Rosario, Rosario, AR
From: Rosette Modiri <[email-masked]>
To: India Inbox <[email-masked]>
Cc: Natalia Cabrera Castilla <[email-masked]>
Date: Tue, 7 May 2019 14:41:00 -0700 (MST)

Hi There, 

With reference to the above EID, as per our website the event time was 7 pm and the buyer went to the event accordingly however the event started at 2 pm due to that the buyer missed the event. This seems to be EDM error. 

Could you please inform EDM team to investigate on this information and to advise if the buyer is entitled for a refund. 

Kind Regards, 
Rosette 

From: "Natalia Cabrera Castilla" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Tuesday, 7 May, 2019 23:37:57 
Subject: 3268172 – Broker AR, Club Media Fest - Rosario – 05/05/2019 – 19:00 – Metropolitano De Rosario, Rosario, AR 

Hello Rosette, 

EID: 3268172 

Buyer is chasing refund because we informed wrong time as event was listed as 19:00h so when buyer reached to the event, event was over. 

I can see in google that event started at 14:00h. 

Please, Can you let me know if buyer is he is entitled for refund? 

Link to the event website: https://turboentrada.com/detalle/CLUB-MEDIA-FEST/ 

-- 
Kind Regards 
Natalia