Subject: Re: 20547278 - Broker US - BTS - 04/05/2019 - Transaction was cancelled and buyer received the tickets.
From: India Inbox <[email-masked]>
To: Rosette Modiri <[email-masked]>, CS.NewYork <[email-masked]>
Cc: Jitender Pratap Singh <[email-masked]>
Date: Mon, 6 May 2019 03:57:16 +0000

Hi @CS.NewYork<mailto:[email-masked]>,

Can you please assist here?

Buyer was sent payment adjustment order email regarding refund but then the order was fulfilled and buyer downloaded tickets. Event is in 1 day and buyer already purchased other tickets as they though the order had been cancelled.

Kind regards

Rebecca

________________________________
From: Rosette Modiri <[email-masked]>
Sent: 05 May 2019 19:05
To: India Inbox
Cc: Jitender Pratap Singh
Subject: Fwd: 20547278 - Broker US - BTS - 04/05/2019 - Transaction was cancelled and buyer received the tickets.

Hi There,

With reference to the above TID, this US buyer was eligible for refund and 2 months ago the buyer requested for refund to which the case was escalated to payment in order to refund and she also received the refund confirmation email from payment however later the buyer received an email to download the tickets. Actually the event got over 16 hours ago and the buyer claimed to have not received the refund.

Could you please check with CSNY if this buyer is still eligible for refund or not.

Kind Regards,
Rosette
________________________________
From: "Jitender Pratap Singh" <[email-masked]>
To: "Rosette Modiri" <[email-masked]>
Sent: Sunday, 5 May, 2019 22:59:58
Subject: 20547278 - Broker US - BTS - 04/05/2019 - Transaction was cancelled and buyer received the tickets.

Hi Rosette

In reference to the above TID buyer was eligible for refund and a confirmation email has been sent to the buyer 2 months ago confirming the refund.

After that buyer got an email to download the tickets to which buyer has downloaded the tickets.

Buyer has already purchased the tickets from outside as they have got the email for cancellation of the transaction and a refund.

Regards
Jitender