Subject: Re: 18569418-Rumours of Fleetwood Mac- 26/04/2019- flag with Brian
From: Rosette Modiri <[email-masked]>
To: Brian Sexton <[email-masked]>
Cc: Nikita Griffin <[email-masked]>, Sinead Bartley <[email-masked]>
Date: Fri, 3 May 2019 15:07:23 -0700 (MST)

Hi Brian, 

I have reviewed the case with Anshul and have provided the feedback to him. 

Next time the agent will be more attentive. 

Kind Regards, 
Rosette 

From: "Brian Sexton" <[email-masked]> 
To: "Nikita Griffin" <[email-masked]>, "Sinead Bartley" <[email-masked]>, "Rosette Modiri" <[email-masked]> 
Sent: Friday, 3 May, 2019 05:57:28 
Subject: RE: 18569418-Rumours of Fleetwood Mac- 26/04/2019- flag with Brian 

Hi [ mailto:[email-masked] | 
@Rosette Modiri ] , 

Could this please be reviewed with Anshul Khandelwal? 

Kind regards, 

Brian 

From: Nikita Griffin 
Sent: Thursday 25 April 2019 14:08 
To: Sinead Bartley <[email-masked]>; Brian Sexton <[email-masked]> 
Subject: RE: 18569418-Rumours of Fleetwood Mac- 26/04/2019- flag with Brian 

[ mailto:[email-masked] | @Brian Sexton ] can you please review with the agent 

From: Sinead Bartley 
Sent: Thursday 25 April 2019 13:45 
To: Nikita Griffin < [ mailto:[email-masked] | [email-masked] ] > 
Subject: 18569418-Rumours of Fleetwood Mac- 26/04/2019- flag with Brian 

Hi Nikita, 

Could this please be flagged with Brian? 

	

18569418 							

Rumours of Fleetwood Mac 	

26/04/2019 19:00:00 

    * Anshul.Khandelwal moved the order to pending replacement for wrong tickets 
    * There was a technical glitch in the system of the ticket issuer so tickets had to be reseated 
    * buyer was informed there would be a change 

        * This is why tickets don’t exactly match original order 
    * The new tickets are Row R when the purchase was for Row E 

I completely understand why it may have been treated as wrong tickets, however buyer was not offered compensation to keep tickets before order was moved to sub- could it please be reviewed and explained to the buyer it won’t be possible to get the exact tickets ordered? 

Perhaps a voucher could be offered as compensation to keep them? 

Kind regards, 

Sinéad Bartley 

Seller Support 

Team Lead: Nikita Griffin