Subject: Re: 21463646 - Broker US - Knocked Loose - 30/04/2019 - Tickets not received
From: Rosette Modiri <[email-masked]>
To: Jitender Pratap Singh <[email-masked]>
Date: Fri, 3 May 2019 13:48:26 -0700 (MST)

Please try to escalate this SS . 

From: "Jitender Pratap Singh" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Saturday, 4 May, 2019 01:09:16 
Subject: 21463646 - Broker US - Knocked Loose - 30/04/2019 - Tickets not received 

Hi Rosette 

- Buyer did not received the tickets from the venue as the delivery plan was Pick up (1 Euro delivery) 
- Buyer was denied refund because we believe that we have sent a CC card to the buyer on 29/04/2019 in order to pick up the tickets from the pick up point. 
- Buyer did not receive any email of the CC card and therefore did not get the tickets from the pick up point. 

Regards 
Jitender