Subject: Red flag
From: Charanjit Singh Sandhu <[email-masked]>
To: Rosette Modiri <[email-masked]>
Cc: Viraat <[email-masked]>
Date: Fri, 3 May 2019 12:27:48 -0700 (MST)

Hi Rose, 

Can you please review the below mentioned red flags with Shahera? 

Reference ID: Transaction ID 21326394 

Agent did not resolve the case- The follow up expired and agent did not go back to resolve the case. ( 25/04/19 14:06) 
Guarantee Claim wrong ticket received process not followed- The buyer contacted stating that he received wrong tickets(23/04/19 19:34) and agent did not ask for proof, instead sent the blurb breakdown. (23/04/19 21:48 ) 

REFERENCE ID: Transaction number:20945385 

AUDIT RESULT:Red Flag 

Agent did not resolve the case- Follow up went into overdue 

Agent did not re-categorize the case to the correct enquiry Source-Correct enquiry source not used "Buyer - My account shows tickets have been transferred, I still have not received my ticket" 

Thanks & Regards, 
Charanjit