Subject: Fwd: 19684390 - Broker US - Bob Seger & The Silver Bullet Band - 02/05/2019 19:30 (Local) - Buyer is unable to reset the password
From: Rosette Modiri <[email-masked]>
To: India Inbox <[email-masked]>
Cc: Shahera Shaikh <[email-masked]>
Date: Thu, 2 May 2019 17:54:31 -0700 (MST)

Hi Brian, 

With reference to the above TID, the buyer is unable to access their account and the event has already started. 

Could you please send the tickets to buyer via CM to [email-masked]. 

Kind Regards, 
Rosette 

From: "Shahera Shaikh" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Thursday, 2 May, 2019 23:46:43 
Subject: 19684390 - Broker US - Bob Seger & The Silver Bullet Band - 02/05/2019 19:30 (Local) - Buyer is unable to reset the password 

Hi Rose, 

In reference to TID: 19684390, I received a case where buyer is unable to reset the password. They called in several times with the same issue, they click on the link and follow the steps to reset it however, they get a pop-up stating they will receive the new password which they never do. Event is just 6 hours away, and buyer cannot access their e-tickets due to this. 

Kindly look into the matter and advice. 

Thank you, 
Shahera