Subject: RE: 18569418-Rumours of Fleetwood Mac- 26/04/2019- flag with Brian
From: Brian Sexton <[email-masked]>
To: Nikita Griffin <[email-masked]>, Sinead Bartley <[email-masked]>, Rosette Modiri <[email-masked]>
Date: Fri, 3 May 2019 00:27:28 +0000

Hi @Rosette Modiri<mailto:[email-masked]>,

Could this please be reviewed with Anshul Khandelwal?

Kind regards,
Brian

From: Nikita Griffin
Sent: Thursday 25 April 2019 14:08
To: Sinead Bartley <[email-masked]>; Brian Sexton <[email-masked]>
Subject: RE: 18569418-Rumours of Fleetwood Mac- 26/04/2019- flag with Brian

@Brian Sexton<mailto:[email-masked]> can you please review with the agent

From: Sinead Bartley
Sent: Thursday 25 April 2019 13:45
To: Nikita Griffin <[email-masked]<mailto:[email-masked]>>
Subject: 18569418-Rumours of Fleetwood Mac- 26/04/2019- flag with Brian

Hi Nikita,

Could this please be flagged with Brian?

18569418

Rumours of Fleetwood Mac

26/04/2019 19:00:00

  *   Anshul.Khandelwal moved the order to pending replacement for wrong tickets
  *   There was a technical glitch in the system of the ticket issuer so tickets had to be reseated
  *   buyer was informed there would be a change
     *   This is why tickets don't exactly match original order
  *   The new tickets are Row R when the purchase was for Row E

I completely understand why it may have been treated as wrong tickets, however buyer was not offered compensation to keep tickets before order was moved to sub-  could it please be reviewed and explained to the buyer it won't be possible to get the exact tickets ordered?
Perhaps a voucher could be offered as compensation to keep them?

Kind regards,

Sinéad Bartley
Seller Support
Team Lead: Nikita Griffin