Subject: 21409890 - Fan Seller - BLACKPINK - 01/05/2019 20:00 (Local) - buyer asking for compensation
From: Shahera Shaikh <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Thu, 2 May 2019 12:55:29 -0700 (MST)

Hello Rose, 

In reference to TID: 21409890, I received a case where buyer called in 5 hours before the event stating they aren't allowed to enter the gate, as they are asking for the original seller's name and ID for the entry as the tickets are resold however, the event was not personalised. Asked them to try another gate or wing but they said it is the only gate and they won't let them in, as they are still at the venue asked them to give us a documentation as proof to check. Follow up case pulled up, so called back the buyer to ask if they able to enter the gate. Buyer confirmed they were able to enter the gate however, as they ordered Section- Floor which was near to the gate but due to all the problems they faced they got the late entry at the event where they couldn't get the benefit for whatever they purchased. So, they had to stand way back due to it and they are requesting for the compensation. 

Please check if we can compensate the buyer. 

Thank you, 
Shahera