Subject: FW: Escalating to Seller Support
From: Brian Sexton <[email-masked]>
To: "[email-masked]" <[email-masked]>
Cc: Virat Joshi <[email-masked]>, Eimear Slijepcevic <[email-masked]>
Date: Thu, 2 May 2019 19:51:34 +0000

Hi all,

Please see below regarding Escalate to Seller Support.

*CSNY cases can also be escalated, no need to flag to us anymore*

Please inform the agents and remind them they need to be leaving clear and detailed escalation notes, anything incorrect or unclear may be returned to the agent.

Kind regards,
Brian

From: Eimear Slijepcevic
Sent: Thursday 2 May 2019 20:48
To: CSLeads <[email-masked]>
Subject: Escalating to Seller Support

Hi all,

The option to Escalate to Seller Support is now available, has this been rolled out / advised to the CF teams?

A SS POC should not longer be needed as all queries for Seller Support (including CSNY) should be done by the "Escalate to Seller Support" button and following the guidelines.

Incorrect Escalations will be returned to agents.

Thanks,
Eimear