Subject: Re: 20571080 - Broker US - Monster Jam World Finals 2019 - 2 Day Pass - 10/05/2019 - wrong quantity tickets
From: Rosette Modiri <[email-masked]>
To: Anshul Khandelwal <[email-masked]>
Date: Thu, 2 May 2019 11:40:49 -0700 (MST)

Hi Anshul, 

CSNY is already on this case. 

Rosette, 

From: "Anshul Khandelwal" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Wednesday, 1 May, 2019 00:41:38 
Subject: Fwd: 20571080 - Broker US - Monster Jam World Finals 2019 - 2 Day Pass - 10/05/2019 - wrong quantity tickets 

Hi Rosette, 

Buyer refused to keep the partial refund as i called buyer she refuses every offers as she wants 2 days pass tickets as she had purchased . 

Thanks&Regards, 
Anshul 

From: "Jacklyn Coronel" <[email-masked]> 
To: "Brian Sexton" <[email-masked]>, "CS.NewYork" <[email-masked]>, "Rosette Modiri" <[email-masked]> 
Cc: "Anshul Khandelwal" <[email-masked]> 
Sent: Tuesday, 30 April, 2019 04:05:16 
Subject: Re: 20571080 - Broker US - Monster Jam World Finals 2019 - 2 Day Pass - 10/05/2019 - wrong quantity tickets 

Hi, 

[ mailto:[email-masked] | @Rosette Modiri ] 

This is a confirmed mapping error within the purchase date. 

Please offer the buyer a partial refund to keep the tickets, up to 50% if needed. Let us know of the buyer's decision. 

Best regards, 

Jacklyn 

Seller Support US, v iagogo Inc 
Phone: (415) -429-1056 
7 days a week 1pm EST – 10pm EST 

From: Brian Sexton 
Sent: Monday, April 29, 2019 5:24:47 PM 
To: CS.NewYork 
Cc: Rosette Modiri; Anshul Khandelwal 
Subject: FW: 20571080 - Broker US - Monster Jam World Finals 2019 - 2 Day Pass - 10/05/2019 - wrong quantity tickets 

Hi, 

This buyer purchased 2-day passes but they only received the tickets for Day 1, could someone please ask the Broker US to provide the tickets for Day 2? 

Kind regards, 

Brian 

From: Rosette Modiri <[email-masked]> 
Sent: Monday 29 April 2019 22:25 
To: India Inbox <[email-masked]> 
Cc: Anshul Khandelwal <[email-masked]> 
Subject: Fwd: 20571080 - Broker US - Monster Jam World Finals 2019 - 2 Day Pass - 10/05/2019 - wrong quantity tickets 

Hi There, 

This particular buyer had purchased 2 day pass tickets however they received the tickets only for 1 day (10/05/2019). 

Could you please contact CSNY to check with the Broker US if they can provide the tickets for the second day (11/05/2019). 

Kind Regards, 

Rosette 

From: "Anshul Khandelwal" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Rosette Modiri" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, 30 April, 2019 01:54:47 
Subject: 20571080 - Broker US - Monster Jam World Finals 2019 - 2 Day Pass - 10/05/2019 - wrong quantity tickets 

Hi Rosette, 

Buyer emailed stating that he had purchased for 2 day pass but on the tickets it says that it's for Friday tickets. 

Could you please contact CSNY to contact Broker US to provide the correct ticket as listed. 

Thanks&Regards, 

Anshul