Subject: 19684390 - Broker US - Bob Seger & The Silver Bullet Band - 02/05/2019 19:30 (Local) - Buyer is unable to reset the password
From: Shahera Shaikh <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Thu, 2 May 2019 11:16:43 -0700 (MST)

Hi Rose, 

In reference to TID: 19684390, I received a case where buyer is unable to reset the password. They called in several times with the same issue, they click on the link and follow the steps to reset it however, they get a pop-up stating they will receive the new password which they never do. Event is just 6 hours away, and buyer cannot access their e-tickets due to this. 

Kindly look into the matter and advice. 

Thank you, 
Shahera