Subject: Re: 21382626 -- Ticketnetwork UK -- Thurby, 02/05/2019, 13 hours away -- Buyer has received wrong quantity (paper tickets).
From: Tempest JeanBaptiste <[email-masked]>
To: India Inbox <[email-masked]>, CS.NewYork <[email-masked]>
Cc: Himanshu Manral <[email-masked]>, Rosette Modiri <[email-masked]>, Ashwinee Latchayya <[email-masked]>
Date: Thu, 2 May 2019 17:32:24 +0000

Hi Jose,

Tickets were delivered on 22.04.2019, buyer is reaching out hours before the event informing incorrect quantity of tickets. We can offer the buyer a partial refund if the tickets that they received were used.

Thanks,
Tempest

Seller Support US, Viagogo Inc
E-Mail: [email-masked]
Phone: (415) -429-1056 ext:  4646
7 days a week 9am EST – 6pm EST

________________________________
From: India Inbox
Sent: Thursday, May 2, 2019 5:04 AM
To: CS.NewYork
Cc: Himanshu Manral; Rosette Modiri; Ashwinee Latchayya
Subject: Re: 21382626 -- Ticketnetwork UK -- Thurby, 02/05/2019, 13 hours away -- Buyer has received wrong quantity (paper tickets).

Hi,

Please can this be checked?

Kind regards

Jose

________________________________
From: Ashwinee Latchayya <[email-masked]>
Sent: 02 May 2019 04:06:32
To: India Inbox
Cc: Himanshu Manral; Rosette Modiri
Subject: 21382626 -- Ticketnetwork UK -- Thurby, 02/05/2019, 13 hours away -- Buyer has received wrong quantity (paper tickets).

Hi,

With reference to the above TID ; the buyer claims to have received 2 tickets instead of 4.

The buyer has provided us with the proof as well.

Can CSNY contact the seller in order to investigate this issue please.

Kind Regards,
Ash

________________________________
From: "Himanshu Manral" <[email-masked]>
To: "Ashwinee Latchayya" <[email-masked]>
Cc: "Rosette Modiri" <[email-masked]>
Sent: Thursday, 2 May, 2019 07:23:38
Subject: TID: 21382626 -- Power Seller Ticketnetwork UK -- Thurby, 02/05/2019, 13 hours away --  Buyer has received wrong quantity (paper tickets).

Hi Ashwinee,

Buyer has received only 2 tickets instead of 4 tix inside the envelope.
Proof of wrong tickets received.
The event is 13 hours away.

Please do the needful.

Thanks & regards,
Himanshu