Subject: 21445935 / Broker Pay After Event - CZ / Hozier / 3 day(s), 18 hours ago / buyer chasing refund.
From: Sumit Gangwar <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Wed, 1 May 2019 18:01:03 -0700 (MST)

Hi Rosette, 

With reference to the above TID 21445935, 

The buyer went to the event with the tickets that we sent before substitution to the event and was ragged and did not download the tickets sent after substitution. 
I called buyer to explain the same , the buyer stated that we never emailed him stating that the tickets were invalid and he has been issued new tickets, while checking case history 
I found out that we never sent any email informing such change because of which buyer assumed the tickets to be valid as he receive three emails for downloading tickets. 
The buyer is chasing refund. 

Kindly get it checked and revert. 

Kind Regards, 
Sumit