Subject: 20767507-Broker US-Kodak Black-25/04/2019 20:00
From: "Ravi Shanker. Sharma" <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Wed, 1 May 2019 14:32:30 -0700 (MST)

Hi Rosette, 

With reference to TID: 20767507. Buyer called stating that she went to the venue but the she was informed that the venue has been changed. She is asking for the full refund, as she has missed the event because she was not informed by us on the change of venue. Issue was escalated to payments team. They have asked for TL/EDM approval? It looks like it is a EDM error. 

Regards, 
Ravi Shanker Sharma