Subject: Fwd: 21202915 - Mayday - HK - Another Wrong "Wrong tickets Case"
From: Rosette Modiri <[email-masked]>
To: Natalia Cabrera Castilla <[email-masked]>, Anshul Khandelwal <[email-masked]>, Virendra Singh <[email-masked]>, Ravi <[email-masked]>, Jitender Pratap Singh <[email-masked]>, Himanshu Manral <[email-masked]>, Amit Negi <[email-masked]>, Sumit Gangwar <[email-masked]>, Kannedy Namir De Carvalho Barai <[email-masked]>
Date: Wed, 1 May 2019 13:21:33 -0700 (MST)

FYI, 

From: "Brian Sexton" <[email-masked]> 
To: "teamlead viagogo" <[email-masked]> 
Cc: "Tetien Lan" <[email-masked]>, "Silvia Floranes" <[email-masked]>, "Robert Cosgrove" <[email-masked]>, "viraat" <[email-masked]> 
Sent: Wednesday, 1 May, 2019 04:31:16 
Subject: FW: 21202915 - Mayday - HK - Another Wrong "Wrong tickets Case" 

Hi, 

Could you all please review the below and remind the agents about this? 

Kind regards, 

Brian 

From: Tetien Lan 
Sent: Tuesday 30 April 2019 05:37 
To: Silvia Floranes <[email-masked]>; Robert Cosgrove <[email-masked]>; Brian Sexton <[email-masked]> 
Subject: Fw: 21202915 - Mayday - HK - Another Wrong "Wrong tickets Case" 

Hi TLs, 

Can below agent be addressed as Reserve D doesn't not equal to Section D please 

This can be found on OLS "wrong tickets trouble shooting" 

Thanks, 

David 

From: Michelle Sze 
Sent: Tuesday, April 30, 2019 10:56 AM 
To: Tetien Lan 
Cc: Elly Chan 
Subject: 21202915 - Mayday - HK - Another Wrong "Wrong tickets Case" 

Dear David , 

    * Buyer purchased D Reserve, seller shipped correct tickets at Section K2 (D Reserve), but buyer claimed she should receive Section D. 
    * Seller then called, TS was still Pending SUB, the order was saved 
    * Elly informed B not to ship back the tickets and that the tickets at Section K2 is within D Reserve. 

agent [ amanda.francozzo ] 

moved to pending requirement and offered B 3 options to choose in the wrong tix scenario. Buyer then chose Option #3 to return the incorrect tickets and wait for new tickets 

agent [ michealle.pheiffer ] 

thought B wants a partial refund and escalated to PT , also sent email to B advising we will process a partial refund for him to keep the wrong tickets . Buyer then replied that she did not choose partial refund 

agent [ joel.samuel ] 

Escalated to PT to disregard previous agent's partial refund escalation. And sent seller the 24 hours link to confirm if he can provide correct tickets. Also moved to Pending sub. 

Please help to flag and advise the agents about these. 

BR, 

Michelle